Rostering Consultant

6 hours ago

Frenchs Forest New South Wales Australia National Professional Solutions Full time $60,000 - $80,000 per year

EXPRESSION OF INTEREST:  Start date TBC

Workforce Planner – Rostering | National Networks Plus (NNP)

Location: Frenchs Forest Sydney | Full-Time in the Office | Monday to Friday 

Our business is growing Are you a master of logistics with a passion for connecting people to meaningful work? National Networks Plus (NNP), a trusted not-for-profit staffing agency in aged care, Home Care, and Community services, is looking for a Workforce Planner – Rostering to join our dynamic scheduling team.

If you're someone who communicates clearly and loves a fast-paced environment where every shift filled matters — we want to hear from you.

About the Role

As a Workforce Planner – Rostering, you will be the frontline contact for clients and staff, ensuring shifts are filled efficiently and effectively.

You'll play a key role in supporting NNP's service delivery by creating well-coordinated rosters, responding to urgent client needs, and providing a positive experience for both clients and staff.

This role suits someone who thrives on problem-solving and enjoys building meaningful relationships with both clients and team members.


Key Responsibilities
  • Act as the main point of contact for client roster and staffing requests.
  • Coordinate rosters for Community (Disability & Youth), Aged Care, and Home Care services using best practice staffing strategies.
  • Respond swiftly to last-minute changes, cancellations, and emergency staffing needs.
  • Liaise with staff and clients via phone, email, and SMS to ensure clear, timely communication.
  • Maintain a professional and courteous approach in all interactions to build strong, ongoing relationships.
  • Collaborate with internal teams to ensure alignment of recruitment and rostering priorities.
  • Complete handovers, maintain accurate documentation, and escalate any concerns as required.
  • Support general office operations and assist with phones, emails, and administrative tasks as needed.
  • Contribute to WHS compliance and continuous improvement of rostering processes.
  • Take a proactive approach to staff engagement by offering shift opportunities respectfully and equitably.

What You Bring to the Role
  • Strong interpersonal and communication skills — phone and written.
  • High attention to detail and the ability to multitask under time pressure.
  • A client-first mindset and passion for delivering great service.
  • Organised, solution-focused, and reliable in managing competing priorities.
  • Tech-savvy, comfortable using scheduling systems, emails, and SharePoint.
  • Ability to remain calm and proactive in a fast-paced, ever-changing environment.

Desirable Qualifications & Experience
  • Experience working in an agency or health/community services environment.
  • Understanding of rostering principles and workforce KPIs.
  • Previous experience in rostering, scheduling, or workforce coordination.

What NNP Offers You
  • Not-for-Profit salary packaging – take home more with tax-free benefits
    (We're proud to be the only agency of our kind in Australia offering this.)
  • Monday to Friday hours – enjoy your weekends
  • Free On-site parking
  • Allocated Day Off (ADO) each month
  • Day off on your birthday
  • Friendly, supportive, close-knit team culture
  • Ongoing training and development in a meaningful sector

 Apply Now  or email  

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