Customer Service Team Leader

1 day ago

Frenchs Forest, Australia Aruma Full time

Flexible location: WFH - NSW /BNE / VIC

This role reports to the Head of Facilities and Asset Management Manager and is responsible for delivering maintenance and property services to Aruma's portfolio nationally. The main duties of this role include managing and scheduling maintenance works, assisting with invoicing, managing property software platforms, and responding to stakeholder requests for property services.
- This role involves supporting the development and administration of systems for maintenance requests, contracts for facility maintenance services, and the invoicing and payments process.
- The role also involves managing and coordinating contractors, maintaining a database of repairs and maintenance requests, and obtaining quotes from contractors.
- Other duties of this role include recording meeting minutes, managing the after-hours phone roster, overseeing the contractor induction process, and ensuring compliance with legislative frameworks related to building regulations, WHS, and other relevant legislation.
- The role is also responsible for driving team engagement and performance to meet KPIs and achieve budget goals, as well as contributing to annual capital refurbishment plans.

**About you**
- Minimum 3 years’ experience in maintenance and services delivery within a large property portfolio and leading a team.
- Can work independently and as part of a team and be able to prioritise tasks and manage time effectively.
- Experience in disability or related sector (such as Human Services).
- Previous experience using software platforms, bonus point for property platforms.
- Financial literacy and experience with monitoring budgets

**What we offer**
- Genuine flexibility in this Hybrid role - work from home or combining days in the office and the balance from home. Our offices are shared spaces, and everything is bookable.
- As a charitable organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + up to $2,650 p.a on meal & entertainment.
- Salary package living expenses (i.e., mortgage, loan, credit card repayments) meal and entertainment (dining out), vehicle (new or used).
- We offer employees and their immediate family members access to a confidential, impartial, and professional counselling service.
- Corporate health plans with Bupa + Fitness Passport (excl QLD).

**Diversity & Inclusion**

Aruma is a Child Safe Organisation and an Equal Employment Opportunity (EEO) Employer. To this end, we invite applicants to answer optional questions around Diversity and Inclusion as part of the recruitment process. The information provided will be treated in strictest confidence in accordance with Aruma’s Privacy Policy.

**Culture**

LI-Aruma

Video
- Health insurance

  • Service Desk Team Leader

    2 weeks ago

    Frenchs Forest, Australia Direct Group Full time

    Direct Group is one of Australia’s leading direct to consumer retailers, selling products throughout Australia and New Zealand via two brands, TVSN and Innovations. Our people are the heart and soul of our business, and we are looking for a **Service Desk Team Leader** to join our IT Team. You will be a point of technical advice for the Service Desk team,...

  • Customer Service Administrator

    5 days ago

    Frenchs Forest, Australia HUBER+SUHNER Full time

    **Why HUBER+SUHNER?** Stability, sustainability and a valued corporate culture make HUBER+SUHNER a great place to work! We are committed to balancing work and family life for all generations of employees throughout their career and life journey. Our company, employees and leaders are committed to cultivating and preserving a culture of inclusion and...

  • Team Leader

    1 day ago

    Frenchs Forest, Australia Aruma Full time

    **TEAM LEADER - CLEANER** You will be part of a dynamic and inclusive business enterprise that provides opportunities for people with disabilities to be employed alongside other skilled team members. Team Leaders will supervise a small team of General Hands some with disabilities carrying out cleaning, and general maintenance to maintain a wide variety of...

  • Customer Service Officer

    7 days ago

    Frenchs Forest, Australia HUBER+SUHNER Full time

    **Why HUBER+SUHNER?** Stability, sustainability and a valued corporate culture make HUBER+SUHNER a great place to work! We are committed to balancing work and family life for all generations of employees throughout their career and life journey. Our company, employees and leaders are committed to cultivating and preserving a culture of inclusion and...

  • Customer Service Officer

    5 days ago

    Frenchs Forest, Australia Tempnet Personnel Placement Full time

    NO EXPERIENCE NECCESSARY! - IMMEDIATE START - TEMP TO PERM OPPORTUNITY - MONDAY TO FRIDAY **CUSTOMER SERVICE OPPORTUNITY** Our client based on the Northern Beaches are reaching out for a Customer Service Relationship Officer (CSRO). This is a key role within our clients centralised Customer Service team. This position is offered either on a temporary...

  • Garden Maintenance Team Leader

    5 days ago

    Frenchs Forest, Australia Black Cockatoo Group Full time

    **Join Black Cockatoo Group and lead a passionate garden maintenance team!** Black Cockatoo Group is looking for our next team leader to take charge of Garden Maintenance on the Northern Beaches and North Shore of Sydney. **What We’re Offering**: - A supportive and friendly team environment - Full-time work with competitive pay ($35-$40 p/h + super) - A...

  • Full-time Cleaner

    1 day ago

    Frenchs Forest, Australia DCS Partners Full time

    We are seeking a reliable and motivated Full-Time Cleaner / Team Leader to join our growing team. This role is ideal for someone with strong attention to detail, excellent cleaning skills, and experience leading or guiding a small team on-site. **About the Role**: - Full-time position (Monday to Friday, occasional weekends if required) - Focus on builders...

  • Customer Service/administration Officer

    5 days ago

    Frenchs Forest, Australia TRULUX Full time

    Looking for a job during school hours that's close to home? A local business is seeking a part time admin officer / Customer Service representative. The job is 4 hours a day, 4 days a week, located in Frenchs Forest. (Hours can be discussed) You will be writing a lot of correspondence so will need reasonable writing skills.If you are interested, please send...

  • Lawn and Garden Maintenance, Team Leader X2

    1 day ago

    Frenchs Forest, Australia Aruma Full time

    Lawn and Garden Maintenance, Team Leader X2! About the role Key Focus Areas - All aspects of gardening, lawn care and grounds maintenance. - Mowing up to 10-12 lawns per day - We love a positive, can-do attitude! Along with this, you will need: Skills and experience - Hold a current NSW police check or willing to obtain. - Hold a current NDIS Check or...

  • Customer Marketing Manager

    2 weeks ago

    Frenchs Forest, New South Wales, Australia CooperCompanies Full time $80,000 - $120,000 per year

    Primary focus:Responsible for leading Category Management and Customer MarketingCreation of channel and customer strategies based on customer insights that positively impact customers as well as the wearer's shopping/purchase experience to grow CVANZ's sales, share and preference as a vendor, and their sell-through to wearers.Coordination and implementation...