Service Scheduler

1 day ago

Hallam, Australia Dormakaba Group Full time

We’re looking for a proactive and highly organised Service Scheduler to join our Pacific Service team. In this key role, you’ll help drive operational efficiency by coordinating technician schedules, managing customer communications, and supporting service operations. Your efforts will ensure a seamless experience for both our internal teams and valued customers.

**THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY**

To ensure the efficient delivery of Planned Maintenance services by coordinating schedules, resources, and communications. The role focuses on maintaining compliance, maximizing technician productivity, and providing a seamless customer experience through proactive planning and effective stakeholder engagement.

**Key responsibilities will include**:

- Plan, coordinate, and schedule all Planned Maintenance activities monthly, allocating work to resources and prioritizing safety, compliance, and customer requests.
- Communicate with customers and stakeholders by providing ETAs, attendance details, and managing rescheduling or absenteeism promptly.
- Monitor technician progress, ensure accurate and complete data in ServiceMax, manage revisits, and drive backlog reduction by scheduling recovery work.
- Collaborate with Field and State Service Managers to review technician and subcontractor performance, identifying training needs and documenting non-standard events.Support interdepartmental communication between Service, Sales, and Technical Support, handle related administrative duties, and prepare maintenance reports as required.

**WE PUT TRUST IN YOU: YOUR SKILLS**
- Experience in a customer service or dispatch/scheduling environment
- Strong administrative and coordination skills
- Advanced computer literacy, ideally with service software (e.g., ServiceMax)
- Excellent communication and customer etiquette
- Ability to work under pressure and manage competing priorities
- Strong attention to detail and time management skillsComfortable working in a fast-paced, high-interaction team environment

**WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE**

Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world
- Parking with onsite gym for employees.
- Access to discounted Health Insurance.
- Peer to Peer Recognition via our ‘AAA’ Nominations and awards
- Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities.Empowering Wellness: Every Employee has access to a WhereFit membership, accessing discounts for Gym memberships, apparel and more

If you are looking for a role and workplace that matches your ambitions, we want to hear from you

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

  • Service Scheduler

    2 weeks ago

    Hallam, Australia Dormakaba Group Full time

    Hallam, VIC, AU, 3803 - Aug 12, 2025 We’re looking for a proactive and highly organised Service Scheduler to join our Pacific Service team. In this key role, you’ll help drive operational efficiency by coordinating technician schedules, managing customer communications, and supporting service operations. Your efforts will ensure a seamless experience...

  • Projects Scheduler

    1 week ago

    Hallam, Australia KPI Construction Services Full time

    **Traffic Control Scheduler - Major Projects** **Hallam Office** **About KPI Group** KPI Group is at the forefront of traffic management in Australia, delivering innovative solutions to support some of the nation's most significant infrastructure projects. We specialize in high-speed roadways, major construction, and large-scale freeway traffic...

  • Installation Scheduler

    19 hours ago

    Hallam, Victoria, Australia dormakaba Full time $60,000 - $90,000 per year

    We're looking for a proactive and highly organised Installation Scheduler to join our Installations team. In this key role, you'll ensure the smooth delivery of installation projects by coordinating schedules, managing communications, and supporting our field operations. Your work will maximise efficiency, maintain safety and compliance standards, and help...

  • Installation Scheduler

    18 hours ago

    Hallam, Victoria, Australia dormakaba Australia & New Zealand Full time $60,000 - $90,000 per year

    We're looking for a proactive and highly organised Installation Scheduler to join our Installations team. In this key role, you'll ensure the smooth delivery of installation projects by coordinating schedules, managing communications, and supporting our field operations. Your work will maximise efficiency, maintain safety and compliance standards, and help...

  • Installation Scheduler

    21 hours ago

    Hallam, Victoria, Australia dormakaba Australia Pty Ltd Full time $60,000 - $90,000 per year

    Company description: We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape...

  • Receptionist/customer Service

    1 day ago

    Hallam, Australia Serfloor Australia Full time

    We are a wholesaler currently working with a number of large flooring retail stores, contactors and architects throughout Australia. We are passionate about offering flooring and cladding solutions that meet the demand of today’s urban and contemporary lifestyle without compromising product quality, functionality, and service. **Your future role** We’re...

  • Site Service Technician/handyman

    24 hours ago

    Hallam, Australia Southern Star Group Full time

    An attractive salary package. - Monday-Friday, full-time permanent work. - Overtime pay and the option of Saturday overtime work.**About Us** The Southern Star Group of Companies is an Australian business specialising in the manufacture of quality timber and aluminium windows and doors. **The Southern Star Group includes**: - Southern Star Aluminium...

  • Cleaner Driver

    3 days ago

    Hallam, Australia Rentokil Initial Full time

    Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? - Do you enjoy giving great customer service? - Do you have great attention to detail? We are looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians on a full-time, permanent basis,...

  • Subway Sandwich Artist

    1 day ago

    Hallam, Australia PG Operations Pty Ltd Full time

    We have several **Sandwich Artist **positions available at the following Subway stores: Subway Narrewarren 2-8 Victor Crescent Narre Warren 3805 Subway Hallam 1-7 Belgrave - Hallam road, Hallam 3803 **Shifts Schedule**: - Morning staff - Day/Lunch staff - Evening shift There are lots of opportunity to grow with **Australia’s largest subway group**....

  • Home Care Worker

    24 hours ago

    Hallam, Australia Sensible Care Pty Ltd Full time

    **Generous Hourly Rates - Immediate Start - Flexible Working Hours to Suit Your Schedule** Are you a positive and caring person? Are you passionate about making a difference in people’s lives? Do you enjoy helping people? If you said yes to all of these questions, we would like to hear from you. Sensible Care is an approved provider of Home Care Packages...