Executive Product Owner

**Your Business**
Business Banking (BB) manages relationships with Commonwealth Bank’s small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers, providing a wide range of financial services and solutions. It also services our personal and institutional online trading customers.

We currently have a number of vacant Product Owner roles across our different Business units, from Business Lending, Everyday Business Banking, Payments, Health, and CommSec. Across the various Business units we have direct responsibility for product management, process management, portfolio and pricing management. Across the various roles, we are seeking experience in credit risk, merchant acquiring, international payments, digital, among others. We work closely with bankers, data and analytics, digital and customer experience teams.

**See yourself in our team**

The Executive Product Owner (EPO) role will report to the Crew Lead and lead a ‘Value-chain’ Squad within the Crew. The EPO will collaborate with other Value-chain and Product Squads in the Crews, other BB Crews and business stakeholders to set the strategic vision and roadmap of the product to ensure we achieve our strategic ambitions.

The EPO will own and manage pricing, financials, licensing, ROI, and supplier relationships. They will drive a quarterly prioritisation process for their squad, manage a backlog of initiatives and define metrics and outcomes that align to our strategy. The EPO is accountable for managing the squad’s performance to defined objectives and leading the squad’s delivery against prioritised initiatives.

**Do Work That Matters**

Leadership:

- Lead and develop a multi-disciplinary squad that will typically comprise of expertise from across the business (product, process) as well as technology. Create a psychologically safe, inclusive, accountable and high performance culture, providing visible people leadership and management.
- A style of leadership that supports delivery of outcomes from a diverse group of people is essential. Experience in leading through change will be particularly helpful as we move to a new way of working.
- Attract and develop talent including interviewing, recruitment, hiring, and mentoring of product owners
- Responsible for people development and standardisation of frameworks, capabilities and methodologies
- Create a long-term business culture and mode of operation across the Product Owner community Chapter

Commercial:

- Understand the products and the drivers of the business, commercial and non-commercial.
- Responsible for maximising delivery of business value and supporting benefits realisation of the product
- Design experiences and processes for our customers and staff that optimise available data and where possible are automated / digitised.
- Monitor the outcomes of delivered initiatives to ensure they are as expected and supporting the desired strategic intent.

Contribution to Crew outcomes:

- Contribute to broader Crew objectives, product strategy development, quarterly prioritisation across the Crew, project delivery planning and execution and at times providing SME representation on initiatives being delivered outside the squad.
- Developing and designing experiences for our customers and staff to address identified needs or opportunities.
- Drive project exploration and inception to ensure alignment of product strategy.
- Support the development of the Crew Memo, and engagement with senior stakeholders/ business units to manage the delivery of Crew Memo.
- Stay abreast of external market trends (including technology, economic, competitors).
- Active participant of the Crew Leadership Team.

Risk:

- Accountable for continued monitoring and proactive improvements of the end to end Crew risk and control environment. This includes robust product and process governance, identification of issues, escalation and swift resolution of incidents, including remediation and regulatory responses.
- Continuous improvement and simplification of the product suite and end-to-end processes.

Stakeholder Management:

- Build and foster strong relationships within the Crew and across the product value chain, including frontline teams, operations, risk, compliance and finance to ensure efficient delivery of strategic initiatives and resolution of issues.

**On any given week you will**:

- Define and deliver the product roadmap, vision, and KPIs and manage the Squad’s performance to defined objectives e.g. coaching and OKR tracking
- Release and iterate on a product that meets customer needs and achieves business goals
- Define feature requirements, customer experience, and outcomes
- Drive operational performance, resilience and tech simplification
- Address impediments, drive decisions, resolve escalations as necessary
- Manage risk and compliance
- Manage interface with stakeholders, processes and infrastructure outside the Squad

**Help us deliver a better