Product Owner

**About Kindred**:
**The role**:
Kindred is in the midst of extending its current award-winning proprietary Kindred Racing Platform into a full in-house Sportsbook platform, which reflects Kindred's long-term strategy of greater end-to-end control of its product offering and customer experience. We are a global cross-functional team driving this initiative within Frontend and Backend development, Data Science, Quant, Product Design and it is all done in close collaboration with the Business stakeholders. We are looking for an experienced Product Owner that is as excited as we are to join the challenge of forming the Kindred Sportsbook Platform.

As a Product Owner within the Kindred group you are highly empowered, which means you will have control over your own work and are expected and encouraged to take on new tasks without someone managing you in detail.

**What you will do**:
**Acting as a Tech Delivery expert and Leader**:

- Deploy agile development and delivery methods, ensuring that principles of human centred design thinking are embraced through the delivery process with the aim of delivering world class experiences and customer journeys.
- Liaise with Kindred business delivery teams and key business stakeholders to secure efficient management of two critical backlogs and handling of new business initiatives.
- Ensure maximum business value of scheduled work, define business and technical requirements, translates them into workable Epics and User Stories and ensure timely deliveries of the backlog items.
- Support the teams by participating in scrum ceremonies like daily stand-ups, backlog grooming and planning.
- Provides full visibility and transparency on capacity planning for the backlogs and clearly communicates capacity and estimations to key stake holders.
- Improve work processes together with the teams to maximize throughput.
- Engage close communication with relevant stakeholders such as business owners, UX, Product Owners and tech teams on upcoming and ongoing business initiatives and release schedules, secure visibility of feature progress.
- Acts like a lead coordinator when needed, feels comfortable managing deliveries from start to end and drive development and project progress across multiple teams and backlogs.

**Acting as an Experience and Change Ambassador**:

- Work alongside the Experience Owner on executing one of Kindred's key experiences, across all brands and channels and contribute to create experiences that set industry standards for delighting customers, and contribute to maximum agile flow of delivery, efficiency and productivity.
- Develop the Kindred Racing Platform Roadmap together with the Experience Owner, Product Owners, delivery teams and key stakeholders.
- Support the strategic vision for the Kindred delivery engine by actively contributing to new ways of working and structuring your backlogs.

**Acting as a Customer Champion**:

- Own the customer data for the product, understand what is working and what needs to be improved.
- Uses all available customer understanding and analytics tools for product decisions purposes.
- Exhibits a “customer first” behaviour, step into our customer shoes and constantly find improvements.
- Engages CX/UX teams with dilemmas and incorporates these teams in the weekly schedule and establish ways of working with these teams.
- Knows which items requires UX/CX input and which do not.

**How will success be measured in this role**:

- Fulfilment of OKRs.
- Regular performance reviews with your line manager.
- Acting in line with Kindred Group values.
- Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth.

**Your experience**:

- Previous work experience as a Product Owner.
- Genuine passion for customer interaction and perception of used services.
- Experience with leading the product vision and your team.
- Have a data and evidence driven mind-set in decision making.
- Excellent English speaking and writing skills.
- Experience from working with CX and analytics tools.
- Solid Experience with Agile development approach.
- Must thrive in multi-tasking, quick moving, demanding environment.
- Experience and passion for gambling and racing is desirable.

**Personal attributes**:
You are an outgoing and social person with a mature and positive attitude who puts pride in being part of the whole product lifecycle. You enjoy problem solving and have an interest in innovative ideas and technologies to help you achieve team goals. You also enjoy working in a team and see the benefits from teamwork.

**Benefits**:

- We are in a fantastic new office near Barangaroo, close to Wynyard station.
- Office with a sports hub, if you want to challenge fellow mates for table tennis or playing darts
- Favour a good cup of coffee? We have an in-house barista to get you that perfect cup
- Many social events to take part in (Melbourne Cup is just one of them).
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