Claims Team Manager

At our company, we pride ourselves on having established processes, but we also thrive on fresh ideas and perspectives that challenge the status quo. As a Claims Manager, you will have opportunity to re-engineer the claims process with a paramount focus on improving customer service.

With our flat structure, you'll have the freedom to test new ideas and make an immediate impact.

But it is not just about work; we believe in fostering a fun and balanced work-life environment. Our team values the importance of both service and action, ensuring that our focus remains on delivering outstanding results while enjoying the journey.

Reporting directly to the Head of Claims, you will lead a team of 8-10 Claims and Senior Consultants. You will inspire and guide your team to deliver exceptional claims handling and service experiences, aligned with our company's claim's philosophy, procedures, and risk management framework.

**A day in the life**:

- Provide operational leadership to a talented team of Claims and Senior Claims Consultants
- Cultivate a high-performance culture that reflects ClearView Values, while efficiently allocating and monitoring workflow, portfolio management, and executing all ClearView claims operating rituals
- Execute ClearView claims operating rituals, through effective allocation and monitoring of workflow
- Provide support in complex claims, alongside technical consultants, claims liability determinations and claims strategy sign off above delegation limits, where required
- Escalate and resolve complaints, ensuring the highest level of customer satisfaction
- Maintain a robust risk culture by adhere to all risk controls and processes
- Deliver Claims operational and business plans including execution of process and customer experience change

**Now, let's talk about you. To set you up for success in the role, you will have**:

- A minimum of 5 years' experience in Retail Claims
- Tertiary qualifications and/or a background in Allied Health (Psychology, Occupational Therapy, etc.), Nursing, Law, or Accounting
- Proven track record in management, leadership, and performance of claims and/or operational teams within the Life Insurance industry
- Certification IV in Life Insurance or equivalent (desirable)
- Sound knowledge of claims handling practices and the Life Insurance Code of Practice, along with associated assessment and operational requirements.

**To thrive in this role, you will need**:

- Proven experience in developing and implementing strategies that enhance customer and claims management outcomes
- Strong strategic thinking, analytical, and problem-solving skills
- Experience in coaching and mentoring
- Proficiency in managing and executing end-to-end process changes

**Why us?**

ClearView provides an environment that rewards creative thinking, enabling us to deliver the best outcomes to our customers and partners, embedding our values of **Integrity **, **Persistence **, **Authenticity **and **Collaboration **in everything we do and decision we make.

We also offer
- Work place flexibility - We have a hybrid remote-working model to give you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love
- Employee Referral Program - successfully refer a friend and receive $1,000
- Meditation sessions - in person and remote (optional)
- Extended Parental Leave - 16 weeks paid Parental leave cover
- Discount on our onsite gym
- Additional Leave - We offer up to another full week of annual leave
- Volunteer Day - 2 days of paid leave to volunteer in the community per year
- IPAC rewards - an extensive rewards program offering discounts and cash-back deals at over 350+ retailers
- Employee Assistance - Free and confidential counselling services to all employees and their families
- Study Assistance - ClearView promotes learning and will provide financial assistance for approved learning and time off work to study and complete exams