Team Manager Life Claims

**Team Manager Life Claims - Personal Injury - Sydney**

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**About the Role**
- Provide exceptional customer service while ensuring compliance with legal, regulatory, and risk policies, using technical expertise to enhance client care.
- Build and nurture relationships with internal teams, stakeholders, and external partners, including injured workers and employers, to foster collaboration and support.
- Lead and inspire a team by coaching, mentoring, and developing their skills in negotiation, customer service, case management, and technical expertise.
- Step in as an escalation point to resolve complex issues or complaints, using strong problem-solving skills to identify root causes and provide solutions.
- Monitor and ensure that all procedures meet Allianz standards, Code of Practice, and regulatory requirements, while achieving service excellence.

**About you**
- Experience in Retail or Group Life Insurance and a deep understanding of general claims management principles.
- Skilled in making both independent and collaborative decisions, taking responsibility for the outcomes in all situations.
- Exceptional attention to detail and a commitment to accuracy in every task.
- Highly organized with the ability to plan, prioritize, and manage multiple demands in a fast-paced environment.
- Naturally empathetic with a strong focus on customer service, able to interpret complex information and take appropriate action. Tertiary qualifications in fields like Legal, Allied Health, or Rehabilitation are highly valued.

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Management

**Location**:

- Sydney, NSW, AU, 2000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 72278

**Position Cluster**:

- Non-Executive