Account Manager I

Travelport is a place of opportunity. It’s our incredible team that makes our company great - our people drive our winning culture.

What’s Travelport?

Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change.

We are on a mission to power the future of travel; come join us.

Travelport puts you in the driver’s seat. These features give you the power to easily access what you need, helping decision-making and improving business performance.
- Self-service on/off boarding, administration of all users and account profile permissions, and manage organization settings.
- Access to performance data, bills, and payments
- Access to Travelport’s knowledge base and training
- View alerts, news, and events
- Create support requests.

What does a great Account Manager do?

A commercial role accountable for the retention and development of the largest Regional Account in the APAC region. The Account Manager will focus on the renewals and support for customers.

Responsibilities include:

- Account Manager for the largest Regional Account in APAC Working in a team of 4.
- Primary Agency Sales point-of-contact for the account and represents the organization to the customer and the customer to the organization.
- Develop retention and growth strategies for accounts within the portfolio proactively promoting and selling Travelport products and increase MIDT share and revenue.
- Directly responsible for the long-term customer relationship, specifically managing re-negotiation of contracts.
- Strong collaboration and matrix/dotted line team with other critical Travelport resources including but not limited to, Customer Support Managers, Search Optimization, Project Management, Solution Consultants, Solution Developers and API support resource.
- Ensure Travelport support resources are optimized to deliver the best customer experience.
- Build senior relationships throughout the customers organization and play a strategic role in growing their businesses.
- Builds and nurtures business relationships with key decision makers.
- Adopts a pro-active stance in account management, looks for new business opportunities within existing accounts and ways of overcoming competitive threats whilst maintaining Travelport profitability.
- Maintains good relationships with all key individuals within a specified number of accounts and/or within a geographically defined territory.
- Responsible for mapping customer requirements for Travelport’s products and services to grow the business.
- Develops strategies and orchestrates company resources to maximize sales volume and profit goals within assigned account/territory and accordingly builds and maintains an appropriate sales plan.
- Responsible for account penetration and sales growth and manages and maintains active CRM pipeline for their account portfolio.
- Maintains complete and up to date account plans as necessary, achieving buy-in for plans with the customer.
- Build key stakeholder relationships internally at Travelport to ensure wider delivery of customer requirements.

Who we are looking for in this role:

- Highly self-motivated, customer centric, can-do attitude, positive outlook.
- Contract/Customer Management experience.
- Educated to a degree or equivalent. Minimum of 3 years working experience in a business-to-business environment within the travel industry.
- Strong commercial skills, including ability to translate customer business requirements into definable actions by addressing the market environment.
- Excellent account/relationship management to create opportunities for business enhancement within an account.
- Strong self-management skills for pipeline management, updating sales database and reporting.
- Excellent communication and interpersonal skills - persuasive and capable of influencing senior stakeholders both internally and externally.
- Possessing a high degree of self-motivation, confidence, assertiveness, and an ability to respond to rapidly changing environments.
- Strong commercial understanding of the Travelport business model, core drivers & technology requirements.
- Will have a high degree of numeracy and financial acumen.
- Must possess an overriding desire to understand, agree and meet customer needs and exceed their expectations, constantly striving to achieve customer satisfaction.

Interested? We’d love for you to get in touch *