Area Office Supervisor

1 week ago

East Melbourne, Australia I-MED Full time

At I-MED we are dedicated to fostering career growth and personal development. This is your chance to use your current expertise as a steppingstone for your own personal advancement and lead the clinics in Central Melbourne to success.
Reporting to the Regional Manager, you will be providing operational leadership, overseeing general administrative duties across 5 clinics in Collins Street, Camberwell, East Melbourne, Caulfield and South Yarra, enabling local reception teams to deliver high quality, efficient, professional, and friendly services to patients, customers, referrers, and the community.
As the Area Office Supervisor, you will provide hands on support and guidance to the Office Supervisors and circa 30 employees. Responsibilities include reception team rostering, staff leave management, meeting coordination, team building and culture development, general problem solving and process management.
This position is full time 12 Month Fixed Term Contract based in Central Melbourne. Travel to all clinics will be required in the role.
Key accountabilities include
- Managing reception and clinic administration services professionally, both locally at home site and broadly with fellow Office Managers across the VIC network
- Providing excellent customer service and patient care
- Oversee call centres across the region.
- Works closely and is a part of the Senior Leadership team. Maintaining strong working relationships with patients, referrers, staff and managers
- Oversee daily clinic appointment schedules to maximise service availability and business performance
- Monitor and support key processes in each clinic, including but not limited to billing accuracy, and appointment management
- Provide and support clerical staff with ongoing and regular feedback, mentoring and coaching

To be successful in this role you will have
- Ability to manage, coach and lead clerical / clinical staff
- Ability to lead and drive the I-MED patient care and customer service standards
- Excellent interpersonal skills and demonstrated ability to communicate effectively with patients, staff and other medical and non-medical personnel verbally and in writing
- Ability to multitask and prioritise competing demands effectively

How do you apply?

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