Service Coordinator

2 days ago

Huntingwood, Australia Medtronic Full time

**Careers That Change Lives
**Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. Join our Service and Repair team, providing a key point of contact and coordination for Medtronic’s Service and Repair activities to provide customer service excellence.

**A Day in the Life
**We have an exciting role for a **Service Coordinator **where you will be responsible for variety of tasks for a specific geography/territory, balancing the various activities and daily requests ensuring your customers’ needs are met. Located onsite in our Service Depot based in **Huntingwood **, you will work closely with Service and Repair team members and various internal and external customers. As part of a culture of continuous improvement, you will also be involved on projects and initiatives that further drive outstanding customer outcomes.

In this role, you will:

- Coordinating preventative maintenance scheduling
- Supporting Field Team within your territory
- Following up outstanding quotes with customers
- Following up on outstanding purchase orders
- Assist in managing equipment loan pool, in following up outstanding loans
- Providing administrative support for the service function. Be involved in manual handling

**Must-Haves**
- Solid (2+ years) customer service experience
- ServiceMax, Salesforce and SAP systems knowledge are highly desirable, but not essential (on-the-job training will be provided)
- Excellent time management and planning and organisational skills
- Strong attention to detail and strong analytical skills
- Advanced verbal and written communication skills
- A proactive and self-starting attitude
- Strong teamwork abilities
- Ability to adapt to change Willingness and ability to undertake physical tasks (lifting/moving boxes etc) as part of the role

**Our Offer:
**In our 5th Tenet of our Mission, we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.

We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:

- Range of on-demand online health and wellness training resources, apps, videos, and communities
- We invest in professional training and development for employees at all levels.
- Our Employee Resource Groups (ERG)
- foster awareness and inclusion in the workplace.
- Various insurance benefits include life and disability, salary continuances, salary sacrifice and Superannuation. We have generous employee referral programs, corporate discount programs, leave benefits, and more

**About Medtronic
**Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend Life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

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