Customer Service Coordinator

7 days ago

Huntingwood, Australia Medtronic Full time

**Careers That Change Lives
**Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. Join our Service Coordinator team, providing a key point of contact, administration and co-ordination for Medtronic’s Service and Repair activities.

**A Day in the Life
**Located onsite in our Huntingwood Depot, the Service Coordinator will ensure that the service function is running smoothly and customers’ needs are achieved. This role will involve a range of activities including administration support, customer service and job scheduling.

**Key responsibilities include**:

- Providing administrative support for the service function.
- Coordinating Preventative Maintenance Scheduling.
- Following up outstanding quotes with customers.
- Assist in managing equipment loan pool, in following up outstanding loans.
- Providing a key contact to customers for all service related customer calls.

**Must Haves
- Sales Experience
- Excellent customer service experience
- SalesForce - ServiceMax - highly desirable but not essential - on the job training will be provided
- SAP knowledge - highly desirable but not essential - on the job training will be provided
- Previous experience scheduling and prioritising work - desirable
- A proactive and self-starting attitude.
- Strong attention to detail and strong analytical skills.
- Excellent time Management
- Strong planning and organizational skills
- Outstanding communication skills.
- Strong teamwork abilities.
- Manual handling is involved.

**We Offer
**In our 5th Tenet of our Mission we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.

Also, a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:

- Flexible working environment;
- Annual Incentive Plan % depending on company results;
- Pension scheme and group discount on healthcare insurances
- Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
- Employee Assistance Program and Recognize (our global recognition program)

**About Medtronic
**Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

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