Supply Chain Coordinator

Everything we do at Krispy Kreme is about connecting people to moments of happiness. In fact, it is in the little moments here that big possibilities are discovered. A perfectly iced doughnut can brighten a customer’s entire day. A laugh over lunch can spark a lifelong friendship. Trying something new can change the course of a career.

**The Role**

Krispy Kreme is currently growing at an exceptional rate, and we are determined to further develop this exciting phase of our journey through continued excellence. We are currently looking for an individual with passion and drive who wants to be part of this success story and who can support our Operations and Commercial functions to continue to deliver best practice results.

Reporting to the Supply Chain Manager you will lead and manage efficient supply for the commercial portfolio within Krispy Kreme ANZ.

Driving communication between sales and operations is the core of this newly created role, where you will oversee the in-store execution for our commercial partners from the delivery phase through to merchandising, analysing key performance drivers and executional outcomes, to make recommendations to the business based on risks to agreement obligations and delivery.

This is an exciting opportunity for you to collaborate with a wide range of senior stakeholders, working across the breadth and depth of the organisation to deliver on projects and initiatives that will enable growth and simplify processes, without compromising on safety or service. We love having a friendly, fun and professional working environment. Working for Krispy Kreme means being part of something special. It means being a key part of our success.

In this sweet role you will:
- Proactively monitoring logistics operations and merchandising standards on a daily basis per store
- Execute change where the above measures are not met including re-educating logistics/merchandise partners on best practice
- Support the commercial team in maintaining strong customer relationships, serving as their first point of contact on all matters relating to Logistics and merchandising standards.
- Identify and drive opportunities to improve customer service levels and in store operational efficiency.
- Support and execute customer-Krispy Kreme joint business plans.
- Conduct regular performance reviews with logistics partners to analyse, report and discuss joint KPIs.
- Develop SLAs (Service Level Agreements) for logistics partners, relative metrics, and business efficiency projects.
- Developing and agreeing performance measures and processes to optimise the order to cash cycle to achieve collaborative benefits on cost, quality & service for both Krispy Kreme and our key accounts.
- Stay grounded and true to yourself. After all, everyone at Krispy Kreme is an Original

**What you can bring to the team**

We firmly believe in hiring for cultural contribution and training for skills, however there are some things we need from you:
- Experience working in Supply Chain, Logistics or Commercial functions
- You are able to display strong analytical skills, and commercial understanding
- You possess significant interpersonal, networking and relationship skills with a proven ability to engage and influence at senior to executive levels, as well as an aptitude for people development and an ability work under pressure and in ambiguity.
- Deep understanding of financial and commercial drivers that impact a customer agreement
- A commitment to working with a culturally diverse workforce.
- Integrity and a commitment to ethical operations.
- Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.

**Every day at Krispy Kreme is filled with little moments that have big possibilities