Customer Service/administration Officer

Join the Superannuation Benefits Administration Team Close knit team + We care about our people
- Full time, perm position, Mon - Fri, + RDO’s
- Hybrid Working [office/home] | Location: Carlton
- Put in, show initiative, be supported & build a great long-term future for yourself here.

You care about the customer & love solving problems - bring your positive energies & ‘all in’ approach to this close-knit A Grade Team

**Welcome to Super Benefits Administration [SBA]**

SBA provides superannuation administration and employee entitlements administration services to industry superannuation funds. SBA operates on a national basis from its office in Carlton, Victoria.

**Our values**

Our values encourage our employees to act in a safe, responsible and caring way with our customers, communities and other stakeholders, guiding the way we conduct ourselves and business at all times.
- **Respect**:we treat all people with respect and dignity and we build trusted relationships. We are passionate about supporting our customers, our communities and each other and show we care by displaying kindness and concern for others.
- **Creative**: we pursue excellence and take pride in everything we do. We challenge our thinking and look for new ways to improve our business and the services we provide and react quickly and positively to change.
- **Professional**:We uphold the highest standards at all times when dealing with each other and our stakeholders and act with integrity in everything we do.
- **Committed**:we understand that people are the key to our success and we are committed to attracting and retaining the best employees by providing a dynamic and supporting workplace.

**The Position**

Reporting through to the Service Centre Operations Manager and working as a key member of the Superannuation Benefits Administration [SBA] Customer Service team, we are looking for someone who:

- Will have a customer first attitude, a genuine care for the customer and a clear vision around the type of customer experience they aspire to create.
- Is able to self-manage to meet the requirements throughout any given day - thus will need to enjoy working in a fair and safe environment to perform well.
- Will have a proven track record building great relationships with customers and understand the importance of building trust with customers.
- Is competent to take approximately 20-30 calls a day and will also enjoy performing administration tasks into the system each day.
- Has exceptional attention to detail skills, is keen to learn, wants to work hard and has great communication skills.
- Will be a great problem solver who is persistent, honest and can think outside of the box, but also need to work within the regulatory and compliance boundaries that have been set [privacy, advice etc]

**Right fit for you?**

Additional Selection Criteria includes;
- Excellent verbal communication skills - we’re in search of an articulate, open and honest communicator;
- Standout planning and organisation skills that are complemented by amazing attention to detail;
- A proven track record as a good team player;
- Likes to share creative and original ideas to help with continuous improvement in the workplace;
- An ability to ‘think on your feet’, multitask and remain effective under pressure; and
- Wants to be part of a close team of people and a cooperative, fair and caring work environment and culture.

**To apply**

**Applications submitted using the above link will be given priority**

**Job Types**: Full-time, Permanent

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends
- Rotating roster

Supplementary Pay:

- Overtime pay