Service Desk Analyst

6 days ago

Melbourne City Centre, Australia HAYS Full time

Entry level / Junior Permanent position Growth Opportunity Stability and Great Salary.

**Your new company**
You will be joining an industry leader on food importer In Australia. based in the Melbourne CBD, working on exciting and innovative projects. Take the next step in your IT career by joining a unique, supportive, and collaborative team who are driven to succeed and develop new initiatives

**Your new role**
- Support for global remote connectivity solutions (RDS, Citrix, VPN).
- Tier 1 technical support networking: WAN and LAN connectivity, switches, routers, firewalls, and security.
- Respond to monitoring and alerting for company systems.
- Purchase, track, configure and deploy hardware / software for end users including workstations, laptops and mobile devices.
- Maintain existing business relationships with vendors / suppliers.
- Assist with server and networking deployment and maintenance.
- Maintain and develop documentation standard operating procedures, knowledge base articles, training materials
- Ticket creation and management, including communication with users informing of incident progress, along with customer notification of impending changes and agreed outages.
- Responsible for escalation of service or project issues that cannot be completed within service level agreements (SLAs).
- Responsible for following all safety rules, policies, procedures and regulations, maintaining a safe workplace.

Performs other related duties as assigned.

**What you'll need to succeed***
- Four-year degree in a relevant field or equivalent combination of education, certification and experience required.
- Minimum two years of relevant experience in help desk/service desk role.
- ITIL Foundation v3 or v4 certification preferred
- Proficient in Microsoft technologies; Office and Microsoft 365, Windows desktop, and server OSes.
- Experience with utilizing PowerShell
- Experience with utilizing Active Directory
- Experience with utilizing a ITSM or ticketing system
- Methodical troubleshooting and diagnosis skills, and ability to match resources to technical issues appropriately.
- Excellent time management and organizational skills with the ability to set priorities, meet deadlines and accomplish tasks.
- Excellent interpersonal skills. Must be able to communicate effectively in a professional manner both verbally and in writing and work well in a team environment
- PERMANENT RESIDENT - CITIZEN

**What you need to do now**

**LHS 297508** #2685414

  • Service Desk Analyst

    2 days ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Service Desk Analyst

    5 days ago

    Melbourne City Centre, Australia HAYS Full time

    Service Desk Analyst | Healthcare Industry | Fast Growing Organisation | South-Eastern Suburbs **Your new company** Work with a well established Healthcare organisation, as they grow their Service Desk team! Based in Melbourne's, South Eastern Suburbs, our client offer a hybrid working model where they can enjoy collaborating in the office 3 days per week....

  • IT Service Desk Analyst

    6 days ago

    Melbourne City Centre, Australia HAYS Full time

    IT Service Desk Analyst job available at a global FMCG organisation | Permanent | Richmond | ASAP **Your new company** A global FMCG organisation requires an IT Service Desk Analyst for a permanent opportunity commencing immediately, to be based onsite in Richmond. The company promotes a collaborative and supportive work environment, offering exposure to...

  • Service Desk Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Join to apply for the Service Desk Analyst role at Service StreamJoin to apply for the Service Desk Analyst role at Service StreamGet AI-powered advice on this job and more exclusive features.We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an...

  • Service Desk Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Join to apply for the Service Desk Analyst role at Service StreamJoin to apply for the Service Desk Analyst role at Service StreamGet AI-powered advice on this job and more exclusive features.We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an...

  • Service Desk Analyst

    22 hours ago

    Melbourne City Centre, Australia Level Crossing Removal Project Full time

    Join us and be part of Victoria's Big Build, working within the award-winning Level Crossing Removal Project. We've already removed some of Victoria's most dangerous level crossings, and we're not stopping any time soon with work to last us until at least 2030. There has never been a better time to get amongst the action! About the role With innovation at...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Australia Technology People Australia Full time

    Service Desk Analyst - Contract - 6 Months - $300-400 Per Day My client is looking for a Service Desk Analyst to join a busy service desk. Key Skills: - Excellent communication experience - Service Now experience - Ability to have a high first fix rate - Must be able to demonstrate professionalism This role is 6 months and will be hybrid for the right...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **Melbourne location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to...

  • Service Desk Analyst

    5 days ago

    Melbourne City Centre, Australia Talent International Full time

    **Job Details**: **Location** Melbourne CBD **Salary** Negotiable **Job Type** Full Time **Ref** BBBH96965_1671483857 **Contact** Donal McCann **Posted** about 10 hours ago - CBD Location - Hybrid working Arrangement - Level 1 and 2 Support - Windows Environment This Government agency is seeking for a Service Desk Analyst who will be responsible...