IT Service Desk Analyst

6 days ago

Melbourne City Centre, Australia HAYS Full time

IT Service Desk Analyst job available at a global FMCG organisation | Permanent | Richmond | ASAP

**Your new company**

A global FMCG organisation requires an IT Service Desk Analyst for a permanent opportunity commencing immediately, to be based onsite in Richmond. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities.

**Your new role**

In this exciting role, you will be the first point of contact for technical requests and incidents for the Australian sites.

You will be:

- Providing 1st and 2nd level onsite and remote IT support.
- Assisting with IT-related projects.
- Ensuring technical issues are resolved within SLAs in a calm and polite manner.
- Managing relationships with vendors and suppliers.
- Maintaining and developing documentation and knowledge base articles.

**What you'll need to succeed**
- Demonstrated experience of providing 1st and 2nd level IT support.
- Sound knowledge of Windows 10/11, Active Directory, Windows Server, Office 365, Microsoft Exchange, PowerShell, VPN and Network troubleshooting.
- Excellent customer service & communication skills, both verbal and written.
- A tertiary education in Information Technology as well as Azure, Microsoft, Cisco and ITIL certifications are beneficial.
- Prior experience working within a manufacturing and/or distribution environment is advantageous.

**What you'll get in return**

Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out

**What you need to do now**

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