Customer Lead

Customer Lead - Builders & Consumer

You probably know Reece as Australia’s largest supplier of plumbing and bathroom products.

But we are much more than that. We are a leading Australian distributor of trade products to residential, commercial and infrastructure customers. We’re an ASX listed company with more than 800 branches and 8,000 employees across Australia, New Zealand and the United States and we’re growing all the time.

Reece Group’s Consumer & Builder team is responsible for all consumer marketing activities as well as our important Builder customers. The major focus for this position is on the Bathrooms portfolio, inspiring our customers with engaging communications, best in market services and brilliant customer experiences in-store and online.

**About the Role**:
Reporting to the Marketing Leader - Consumer & Builder; the Marketing Customer Lead is responsible for attracting, retaining and growing our customer base by identifying and creating valuable, innovative and differentiated customer experiences.

This is a parental leave contract position, based at our new, state-of-the-art headquarters in Cremorne, Vic. We are open to hearing from those interested in working part-time (3 days min) or full-time for the 12-month duration.

This position is responsible for all Consumer and Builder customer marketing activities. The major focus is the Bathrooms portfolio, inspiring our customer with engaging communications, best in market services and brilliant customer experiences in-store and online.

Responsibilities include (and are not limited to):

- Project Management of key business initiatives impacting our customers, from idea creation through to research, development and launch.
- Communications Management including the Customer Calendar, comprising of everything our customers see across our marketing touchpoints
- Drive media efficiency and effectiveness, ensuring we hit sales targets and continuously improve ROI
- Brand custodian across advertising, supporting the overall Reece proposition and delivering improved brand metrics
- Agency management, including creative, media and insight partners
- Partnerships & Sponsorship management, including The Block and key brand ambassador partners
- Deliver strategic improvements to the in-store experiences across our Bathroom Showrooms, delighting our customers across all touchpoints
- Builder customer support and engagement, creating genuine partnerships with our key builder businesses to deliver value
- Use insights to unlock growth opportunities
- Reporting and budget management.

***About you**:
To be successful in this role, you will demonstrate a strong interest and curious approach to understanding how Reece works. You will be driven to develop incredible on and offline assets and customer experiences, with a focus on the Bathrooms category.

We’re looking for a senior marketing leader with:

- Bachelor in Business/Marketing
- Minimum 8 years in marketing positions
- Solid team management skills
- Demonstrated capabilities in the areas of;
- Marketing Planning
- Digital Marketing & Content Creation
- Social Media (Organic Growth, Influencers & Partnerships, Acquisition, Performance)
- Budget Management
- Media & Sponsorship
- Partner & Agency Management
- Brand Strategy development using business data and insights
- Innovation and Product Development

This is a part-time or full-time opportunity (3 days minimum), twelve-month contract position. We are open to discussing this with the right person

With Reece, your ideas will be welcomed and your career supported. You will be joining a savvy, driven and collaborative division that is focused on building the best marketing team in Australia and New Zealand.

Reece is a place where people make a real difference. And that’s the secret to our success; having the right people, with the right attitude in the right roles.

This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

If you would like to seize the opportunity to work for an iconic Australian brand with broad exposure to a business in which you can genuinely make an impact - we’d love to hear from you.

**How can you build a career with Reece.**:
Reece is different. We're a successful company that doesn't like to make a fuss of our success. We're a big business that works hard to retain the great things from when we were a small business.

We value common sense as highly as a university degree. We encourage people to have a go and don't mind if they fail. We promote people based on performance, not age.

Reece is a place where people make a real difference. And that's the secret to our success - having the right people, with the right attitude in the right roles.

We're looking for the right people now. People who like people. People who like to talk but also like to listen. People who like to pe