Customer Success Coordinator

1 day ago

Bentleigh, Australia AB Dental Employment Agency Full time

**The main purpose of the Customer Success Coordinator is to direct, liaise, and coordinate with various customers and external providers to deliver on the different elements of the business to ensure everything continues to move forward and run seamlessly. This role is required to drive projects whilst also ensuring the sales processes and administrative structures are working effectively.**:
**This is a highly collaborative role where the Customer Success Coordinator must work in partnership with new and current clients, external and internal team to ensure we continue to deliver a memorable client experience as well as grow the business.**

Customer Service/Inside Sales Bentleigh
- OPERATIONS EXCELLENCE
- Manage projects with the ability to juggle multiple priorities.
- Liaise with the Directors to co-ordinate diaries.
- Effectively manage the sales process including pipeline management.
- Provide general administration
- CUSTOMER SUCCESS
- Provide outstanding customer service including customer relationship management and client retention.
- Confidently conduct warm sales calls to dentist.
- Build and maintain long-term and trustworthy relationships with new and existing clients.
- Contacting potential clients to establish rapport and arrange meetings.
- Increasing the value of current customers/clients while attracting new ones.
- Manage and coordinate member onboarding.
- Manage and coordinate professional events as per the guidelines of our course coordinator
- Manage general Customer enquiries through Conversations on our website and existing customer enquiries through our dedicated WhatsApp accounts
- EVENT & SPONSORSHIP COORDINATION
- Assist in the planning of future event dates as per the guidelines of our course coordinator
- Manage the overall booking process for multiple events per year, including venue, student numbers, food requirements and logistics of personnel and equipment as per the guidelines of our course coordinator
- Oversee the preparation of equipment or appliances prior to each event
- Manage the Sponsorship follow up process for each event, including communicating new sponsorship opportunities to potential industry participants
- EDUCATION, QUALIFICATIONS & LICENCES.
- Drivers Licence
- Working Rights in Australia
- SKILLS & EXPERIENCE
- Experience in a similar role with a strong focus with onboarding leads.
- Previous experience with a CRM system.
- Knowledge of the Importance of conversions, contracts, and compliance.
- Exceptional customer relationship & rapport building skills.
- Excellent verbal and written communications skills.
- Outstanding client liaison skills.
- Flexibility to speak to our members when they are available.
- Strong commercial acumen.
- Exemplary administration and organisational skills.
- An energised and vibrant demeanour.
- High attention to detail with a professional attitude and a proactive approach.

  • Head of Customer Success

    2 weeks ago

    Bentleigh, Australia affix Full time

    Record and information management. These are things that organisations have always cared about, but it wasn’t really something individuals thought about. These were things that were traditionally dealt with by people within an organization, and it didn’t have a lot of air time in our jobs. Over the last few years as data becomes more sophisticated and...

  • Sales Coordinator

    1 week ago

    Bentleigh, Australia Talent International Full time

    **Job Details**: **Location** Bentleigh **Salary** AU$30 - AU$35 per hour **Job Type** Full Time **Ref** BBBH97522_1673841071 **Contact** Ahmad Jahfar **Posted** about 4 hours ago **About The Company** A market leader in providing innovative documents management services, has an exciting opening for a Sales Coordinator to join their team on a...

  • Service Coordinator

    2 weeks ago

    Bentleigh East, Australia Wormald Full time

    **Brand - Wormald | Bentleigh East, VIC | Full Time** **Job Summary** Wormald is seeking a Service Coordinator to join our friendly Do & Charge/Electrical Service team in Bentleigh East. Previous experience in an administration/service role, is preferable. - Attractive salary - Join a friendly and supportive team - Outstanding career opportunities with a...

  • The Head of Customer Experience

    1 week ago

    Bentleigh, Australia ZircoDATA Full time

    **Locations**: Convenient locations both urban and city based across Australia, with easy to access public transport, local eateries and coffee shops with free parking available at most sites. **Work Hard, Play Hard**: We always work hard and give our best. But we also know how to play hard too. Join us for a round of table tennis at lunch times or when you...

  • National Head of Customer Experience

    5 days ago

    Bentleigh, Australia ZircoDATA Full time

    **Locations**: Convenient locations both urban and city based across Australia, with easy to access public transport, local eateries and coffee shops with free parking available at most sites. **Work Hard, Play Hard**: We always work hard and give our best. But we also know how to play hard too. Join us for a round of table tennis at lunch times or when you...

  • CRM Coordinator

    5 days ago

    Bentleigh East, Australia Officeworks Full time

    **Title**:CRM Coordinator**: - Location: Bentleigh East, Victoria, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative. Inspiring....

  • Project Coordinator

    5 days ago

    Bentleigh East, Australia Bay Building Full time

    Great opportunity to help customers affected by natural disasters - Join a great & supportive Restoration Team - Permanent fulltime opportunity in East Bentleigh office **About Us** Bay Building Group is a market leader when it comes to insurance building in Australia. Operating nationally, for 35+ years we have specialised in repairs to domestic and...

  • Repair Coordinator

    2 weeks ago

    Bentleigh East, Australia Bay Building Full time

    Join a exciting team who together are building something remarkable - A role with impact, purpose and huge opportunity - Perm, office based role in Bentleigh East working on repair projects **About Us** Bay Building Group is a market leader when it comes to insurance building in Australia. Operating nationally, for 35+ years we have specialised in repairs...

  • Ecommerce Merchandise Coordinator

    2 weeks ago

    Bentleigh East, Australia Officeworks Full time

    **Title**:eCommerce Merchandise Coordinator**: - Location: Bentleigh East, Victoria, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced....

  • Service Coordinator

    1 week ago

    Bentleigh East, Australia Wormald Full time

    Based in Bentleigh East, Melbourne Renowned National Organisation Leading Fire Company Wormald have been designing, installing and servicing fire protection systems since 1889 and are a leading provider of fire protection solutions with an enviable reputation and firmly established brand. An exciting opportunity has become available for an experienced...