VIC Service Coordinator

5 hours ago

Bentleigh East, Victoria, Australia Wormald Full time $60,000 - $90,000 per year

Brand – Wormald | Bentleigh East, VIC | Full Time

  • Attractive salary
  • Join a friendly and supportive team
  • Outstanding career opportunities with a national fire industry leader

About the Company

Wormald have been designing, installing and servicing fire protection systems since 1889 and are a leading provider of fire protection solutions with an enviable reputation and firmly established brand. Wormald provides specialist fire protection applications, products, service and installation across the building and construction, mining and marine sectors.

About the Role

Based in East Bentleigh, Melbourne, an exciting opportunity has opened for an experienced Service Coordinator. This role supports the Monthly and Annual testing department, ensuring the seamless and on time delivery of high-quality customer service to our clients.

You will use your extensive administration and customer service experience ideally obtained in the building services industry to meet our customer service requirements. You will work directly with field supervisors, field technicians, clients and third-party providers, coordinating our client and business needs.

Your primary duties will include, but are not limited to:-

  • Developing and fostering close business relationships with all stakeholders
  • Acting as the conduit between field-based staff and external clients
  • Developing a sound knowledge and understanding of company processes to ensure clear and concise information is conveyed to clients
  • Receiving, raising and following-up on service calls
  • Preparing documentation, service docket pricing, purchase orders and reports
  • Maintaining accurate record management in Pronto CRM system
  • Providing quotations and company standardised pricing, when required
  • Following up calls to clients to resolve outstanding issues

We require someone who possesses the following qualities:

  • A motivated self-starter with exceptional organisational skills
  • Ability to multi-task
  • Attention to detail
  • Ability to achieve deadlines with excellent time management skills
  • Strong focus on delivering customer service excellence
  • High level of written and verbal communication skills
  • Proficient in Microsoft Office, Pronto (or other ERP's)

Previous experience working closely with internal and external stakeholders, including business customers is a must.

This is an outstanding opportunity for an individual who is highly motivated with excellent people skills. In return you will receive a competitive remuneration package with the prospect of great career advancement opportunities for the right person.

Wormald recognises that a diverse workforce is essential to our ongoing business success and encourages applications from women, Indigenous and Torres Strait Islander descent and people from diverse backgrounds.

Only successful applicants will be contacted.

September 2025

RR314

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