Operational Excellence Manager

6 days ago

Surry Hills, Australia Guzman y Gomez Full time

**Company Description**
At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

The Operational Excellence Manager will play a pivotal role in shaping and executing strategic initiatives within Guzman y Gomez. From ideation to national rollout, you will collaborate with internal and external stakeholders to integrate operational excellence into every facet of our projects, fostering a culture of continuous improvement and innovation.

**What you can expect in the role**:

- Prioritise and execute solution and innovation projects to achieve positive business outcomes, collaborating closely with key stakeholders
- Assess and communicate the financial impacts of operational trials to relevant departments
- Maintain a comprehensive understanding of daily restaurant operations and schedule regular visits for insights and feedback
- Engage collaboratively with franchisees, managers and crew to identify opportunities for improvement and prioritise trial/adjustment initiatives
- Support the rollout of projects within established timelines and budgets, considering operational impacts
- Coordinate training and communication materials associated with projects and change management
- Actively support field operations teams in implementing new changes and seeking feedback for continuous improvement
- Execute the communication and implementation of the strategic plan in a timely and efficient manner

**You’ll enjoy the role if you have**:

- Experience as an Area Manager, Operations Manager or similar role in Quick Service Restaurants, Hospitality or Food and Beverage
- Excellent communication skills, both written and verbal
- High level of stakeholder management skills
- Project Management experience (highly desirable)
- Excellent problem solving and influencing skills

**Benefits**

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

- Hybrid work environment 1 day WFH p/week
- 5 weeks annual leave (conditions apply)
- $100 phone allowance p/month
- Career growth - Australia and internationally
- Opportunity to become a franchisee
- Annual bonus scheme
- Paid parental leave
- GYG gift voucher

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