Dsv Marketplace Operations Specialist Big Wx

**At BIGW, a job is never just a job.
**It’s the start of something bigger. There are over 15,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a desire to make a real difference for families and you’re looking for a place to develop, you could be who we’re looking for.
- Join a highly energetic and innovative team
- Be part of the key function of business transformation journey
- Enjoy a workplace flexibility culture

**BIG W X-ness
The BIG W XTeam is made up of an innovative and forward-thinking bunch representing one of Australia’s biggest retailers. We parter across our exco system to start our digital transformation journey.

We welcome challenges and co-create solutions to deliver consistently good customer experiences.

We come from diverse backgrounds, but share a common purpose to make a real difference for our families.

**The Role
Big W’s ambition is to become a purpose-led digital retailer enabled by a great store network. With big ambitions for ecommerce, this role supports our growth aspirations by extending our range online via curated 3rd party products.

You’ll be supporting our Marketplace team to acquire, onboard and grow our supplier partners. Together with the Marketplace team, you will significantly expand our range online so that we continue to deliver on our ambition

Some other job responsibilities would include
- Support our Marketplace team to acquire and onboard vendors onto Big W Marketplace
- Liaise with vendors
- Share relevant information packs and forms
- Support vendors and Big W X IT team through testing and production go-live
- Support vendors to complete forms for vendor set-up, freight, product/article upload, online set-up
- Coordinate and follow up with vendors to upload product content in a timely manner
- Complete platform (Hybris) set-up/whitelisting to ensure all flags are set-up and correct logistics classes are applied
- Monitor and follow up outstanding orders and fulfillments delays
- Follow up out of stocks and ETAs for more stock to arrive
- Ongoing management of 3rd party products including blacklisting any products no longer available from the vendor
- Advise vendors of upcoming digital events and seek submissions, promotional support and stock
- Prepare and share reconciliation report for all vendors
- Review payment queries received from vendors and work with internal teams including Finance, Commercial and Merch Ops to resolve as appropriate
- Support commercial teams with Marketplace process, quality assurance, content upload, article creation and marketing support
- Contact point for Big W fulfillment and Customer Service team
- Update weekly reporting and digital pack
- Engage with IT to resolve any issues from DSV vendors and Big W X team

**About You
- Degree in business, marketing, economics, or related field.
- +3 years of Operations, Account or Category Management or Digital Merchandising experience.
- Experience at a retail/ecommerce marketplace in particular in onboarding and managing sellers ideal.**What's in it for you?
- Leading and contributing to the key element of BIG W Transformation journey
- An attractive remuneration package including base, super and bonus
- Opportunity to collaborate with some of the brightest and best minds in Australia both across BIG W and Woolworths
- Tech options - Woolworths is the largest employer of Google Apps in Australia, are early adopters of Agile and have BYOD options too
- An exciting career - as our business grows, so do the opportunities for our people
- Flexibility and work-life balance policies that will help you thrive

LI #Work180

**Joining the Group
As part of the wider Woolworths Group, we care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage and we are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. BIG W is not responsible for any fees related to unsolicited resumes.