Seller Success Manager

**About Woolworths Group**

Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.

**Seller Success Manager**

**About The Role**:
Everyday Market from Woolworths is a new business venture from WooliesX giving customers access to an extended range of everyday items in one convenient place.
This is a unique opportunity to be part of the team that will drive the success of this new marketplace.
You will be the primary interface between the Everyday Market team and our sellers once they have joined our platform, looking after the seller’s day to day needs as well as strategic opportunities to drive growth. You will be required to continuously monitor performance, trends and feedback, and work cross functionally to implement improvements that will impact the seller experience. You will be an integral part of the set up of this new digital business, designing and embedding our ways or working with our Sellers and with internal partners. A key measure of your success in this role will be the growth of our sellers and their satisfaction levels with our platform.

**Key Responsibilities will include**:

- Identify and and implement opportunities to grow sales and drive awareness on the website
- Serve as the lead point of contact for all day to day issues from our marketplace sellers, and the conduit between sellers and the rest of the Marketplace team
- Collect seller feedback and develop creative solutions that improve the seller experience journey post onboarding, in conjunction with other stakeholders
- Work with cross-functional teams to resolve issues relating to sellers
- Monitor seller KPIs and work with them to improve performance
- Monitor customer escalation trends as they relate to marketplace sellers; identify areas of possible process/program/product improvement.
- Support the launches of new programs, categories, promotions and features.
- Understand the evolving Woolworths platform (eg: product pages, checkout etc) and associated operational processes that will impact the Seller Experience

**About You**:
You will bring to this role the ability to partner with a varied group of stakeholders and a strong understanding of the key attraction points for our sellers to Woolies marketplace. Your passion for delivering world class customer service combined with your strong knowledge in retail operations will support your success in this role. The ability to effectively prioritise and multitask is a must, together with excellent communication skills and the ability to manage internal and external stakeholders.

**Ideally you will have:
- Strong account Management experience
- Demonstrated passion for delivering world class customer service, maintaining a positive, supportive and professional manner
- Experience working in an agile environment
- Strong analytical and planning skills to monitor and review operational performance
- Good understanding of ecommerce, retail operations and supply chain (marketplace experience an advantage)
- Presentation, communication, planning skills
- Business degree/qualification
- Good understanding of systems and technology

**The experiences you will receive**:
Being part of a digital innovation business that brings together the brightest minds in e-commerce, technology, media and data to transform the way people live and shop.
You will be part of a greenfield project team, building our marketplace capability

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from