Process Intelligence

2 days ago

Melbourne City Centre, Australia NAB Full time

Process Intelligence & Diagnostics Consultant
- Job number: 803753
- Primary position location: VIC- Melbourne CBD
- Category: Banking & Financial Services
- Work type: Permanent Full time
- Closing at: Oct 24 2025 - 23:55 AEDT

**Favourite**

- **Expertise in lean operations, process mining and business improvement**:

- **Have a passion for solving complex ambiguous problems and an analytical mindset**:

- **You will be tasked to find simple intuitive solutions to drive world class customer experiences**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

**Each day, you will go above and beyond to**:

- Work on enterprise diagnostics leveraging the right tools, methods and approach for the Enterprise fostering innovation, collaboration, and accountability.
- Champion the translation layer between the diagnostic objectives and the raw data events logs to set the process mining data pipe requirements. This is critical to setup for diagnostic success.
- If you’re not already an expert in process mining, you will become one. Leverage the latest process mining technologies to develop our process intelligence backbone across the enterprise.
- Turn process inefficiencies into actionable value stories. Deliver targeted simplification diagnostics to identify complex problem root causes and clarity to solve.
- Design innovative To-Be solutions for the enterprise to unlock transformational customer advocacy improvements, productivity, significantly reduce risk and add compelling value.
- Establish metrics and criteria for assessing existing processes, opportunities, and benefits.

**We’re looking for the brightest to deliver the best for our customers. You’ll need**:

- Strong analytical and cognitive thinking abilities. Demonstrated skill at solving complex problems and creating innovative/pragmatic solutions.
- A history of defining events data technical requirements to align with diagnostic objectives. You will have a passion for data and a distinct skill at synthesising complexity for stakeholders.
- Process mining delivery experience would be highly regarded.
- Proven experience in Lean/Six Sigma or Process Mining
- Hands on track record delivering diagnostics in complex cross-functional environments delivering significant value, managing through ambiguity and you will have great business acumen.
- Build and maintain trusting relationships across an enterprise to ensure alignment and collaboration.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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