Service Desk Analyst
1 day ago
Posted: 02/10/2025
Closing Date: 30/10/2025
Job Type: Permanent - Full Time
Location: Head Office - Collingwood
Job Category: Banking and Financial Services
Through the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.
The role of the Service Desk Analyst exists to provide 1st level support, via the phone and 2nd level either by using remote desktop tools or by desktop support to staff across the organisation.
Why join us
- We have big plans to become Australia's leading purpose-driven bank.
- As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.
What you will be doing
- Provide 1st and 2nd level support to staff via phone, remote tools and desktop assistance
- Respond to and prioritise incoming requests across hardware, software, networking and other tech issues
- Deliver high-quality customer support both face-to-face and remotely using tools like Remote Desktop
- Log and manage support calls in Manage Engine, escalating to level 2/3 or vendors as needed
- Ensure timely resolution of issues in line with SLAs and data risk policies
- Identify opportunities to improve IT systems and share insights with the team
- Support compliance training and contribute to team goals and KPIs
- Participate in meetings, complete daily duties and assist with other tasks as directed.
What you will bring
- Experience in IT support within an ITIL Service Management framework
- Strong customer service skills with a proactive, solutions-focused mindset
- Excellent communication, interpersonal and relationship-building skills
- High attention to detail and accuracy in technical support and documentation
- Solid understanding of Citrix, Windows Server, Microsoft Office and Active Directory
- Experience with Microsoft 365 admin tools and video conferencing platforms like Teams
- Familiarity with web technologies including HTML, CSS, JavaScript (preferred but not essential)
- Tertiary qualification in IT or related field (desirable)
- Willingness to provide after-hours support as required
- Commitment to Bank Australia's purpose, values, and B Corp ethos.
By submitting an application you agree to Bank Australia's Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.
-
Workplace Services Lead
7 days ago
Collingwood, Victoria, Australia Yarra City Council Full time $122,000 - $185,000 per yearWorkplace Services LeadPermanent - Full TimeBand 8 - starting at $122, super + RDO (RDO applicable for full time 38 hours per week only)Supportive and Friendly team environment where we value growth and developmentOrganisation-wide Health and Wellbeing initiativesWork in a dynamic and collaborative environmentAre you a strategic IT leader passionate about...
-
Workplace Services Lead
7 days ago
Collingwood, Victoria, Australia City of Yarra Full time $104,000 - $200,000 per yearWorkplace Services LeadPermanent - Full TimeBand 8 - starting at $122, super + RDO (RDO applicable for full time 38 hours per week only)Supportive and Friendly team environment where we value growth and developmentOrganisation-wide Health and Wellbeing initiativesWork in a dynamic and collaborative environmentAre you a strategic IT leader passionate about...
-
Test Analyst
7 days ago
Collingwood, Victoria, Australia Bank Australia Full time $80,000 - $120,000 per yearPosted: 14/10/2025Closing Date: 04/11/2025Job Type: Permanent - Full TimeLocation: Head Office - CollingwoodJob Category: Banking and Financial ServicesThrough the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the...
-
Senior Workplace Support Engineer
7 days ago
Collingwood, Victoria, Australia Yarra City Council Full time $80,000 - $120,000 per yearSenior Workplace Support EngineerPermanent - Full TimeBand 7 - starting at $105, super + RDO (RDO applicable for full time 38 hours per week only)Supportive and Friendly team environment where we value growth and developmentAward winning organisation-wide Health and Wellbeing initiativesWork in a dynamic and collaborative environmentYarra City Council is...
-
Data Modeller
3 days ago
Collingwood, Victoria, Australia Jetstar Airways Full timeLead the data modelling practice that powers analytics and insights across the entire airlineFlexible ways of working – hybrid model with 3 days onsiteFull time permanent opportunity, based at our Head Office in CollingwoodIf you've ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are undertaking one of the...
-
IT Service Desk Officer
2 days ago
Collingwood, Australia Bank Australia Full timePosted: 29/08/2024 Closing Date: 27/09/2024 Job Type: Permanent - Full Time Location: Head Office - Collingwood Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be...
-
Impact Analyst
1 week ago
Collingwood, Australia Bank Australia Full timePosted: 05/02/2025 Closing Date: 19/02/2025 Job Type: Contract Location: Head Office - Collingwood Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a...
-
Information Security Analyst
7 days ago
Collingwood, Australia Bank Australia Full timePosted: 20/09/2024 Closing Date: 20/10/2024 Job Type: Permanent - Full Time Location: Head Office - Collingwood Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be...
-
Collingwood, Australia FourQuarters Full timeExceptional benefits on offer + 10% Bonus opportunity - Flexible, hybrid working (in the true sense of the word!) - Role could be Full-Time of Part-Time (4 days) A renowned Australian business, with head offices in the inner Northern suburbs of Melbourne, are seeking a Remuneration & Benefits Analyst to join their team. This role has the option of being...
-
Property Graduate
2 weeks ago
Collingwood, Australia McDonald's Corporate Full timeRefer A Friend **Company Description** McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as “Macca's”, we are a household name in Australia for over 45 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count! As an employer of...
-
Property Graduate
2 weeks ago
Collingwood, Australia McDonalds Australia Full timeCompany Description McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as “Macca's”, we are a household name in Australia for over 45 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count! As an employer of choice winner,...
-
Customer Support Officer
1 week ago
Collingwood, Australia Smiling Mind Full timeCompany Description Smiling Mind is Australia's leading digital-led prevention focused not-for-profit organisation reaching more than 7 million people through its renowned mindfulness app as well as more than 220,000 teachers and more than 6m Australian children and young people through our schools’ program and app-based programs - but this is just the...
-
Sales Consultant
5 days ago
Collingwood, Australia .id consulting Full timeWe are looking for a motivated relationship-builder to help us accelerate the roll out of our population forecasts into the Local Government market. Put your entrepreneurial skills to work to improve the lives of others by ensuring decisions are being made on the best possible evidence base. **About us**: With more than 25 years’ experience using...
-
Research Analyst
4 days ago
Collingwood, Australia Aurora Energy Research Full time**Description**: Based in Melbourne, Australia, you will join a team working to expand Aurora’s electricity grid modelling capability across the Asia-Pacific region. You will partake in consulting engagements, quantitatively analysing energy markets and transmission systems, and convey insights to enhance clients’ decision making. You will play an active...