Aps 6 - Business Support Officer

1 week ago

Edinburgh, Australia Australian Government Full time

$91,702 - $104,753 + up to 15.4% Superannuation
- Edinburgh - SA

**The Role**
The Business Support Officer is a crucial customer-facing role, providing comprehensive administrative support and enhancing business processes. They lead a team to ensure effective task coordination and process improvement with a focus on proactive governance and performance reporting. They will utilise SharePoint and data analysis skills to streamline operations while managing personnel and recruitment administration, travel coordination and facilities support.

Other responsibilities include:

- Deliver comprehensive governance/administrative support to enhance business operations.
- Primary contact for personnel inquiries, including on-boarding and performance tracking, in line with HR policies.
- Develop and maintain SharePoint sites for efficient document management, team collaboration and implementing workflows for operational efficiency.
- Coordinate tasks to meet deadlines and achieve deliverables.
- Manage the organisational calendar, ensuring effective scheduling of meetings/events.
- Collaborate with stakeholders to gather insights for reporting and process improvement.
- Maintain documentation of processes to ensure continuity and compliance.
- Leverage Power BI to create impactful dashboards/reports.

**About our Team**
Surveillance and Response Systems Program Office (SRSPO) ensures the availability and performance of highly complex surveillance and response airborne and related systems for the Royal Australian Air Force (RAAF) - including the P-8A Poseidon. SRSPO also acquires and supports common Aeronautical Life Support Equipment (ALSE) used on air vehicles operated by the RAAF, Navy and Army. We also support the MQ-4C Triton, a new remotely piloted high altitude long endurance aircraft system.

At SRSPO we are passionate about working collaboratively with our stakeholders and industry partners to ensure the necessary acquisition, sustainment and regulatory requirements are fulfilled. We do this to support the war fighter and achieve the Department of Defence’s strategic and operational objectives.

This position reports to the Business Operations Manager and works closely with our Executive Leadership group. The position also manages a small team providing a range of business and personnel support activities.
- Exceptional organisational and time management skills, with the ability to work independently.
- Strong interpersonal skills to foster positive relationships and engage effectively with customers.
- Adaptable and resourceful, with a proactive approach to learning policies and processes.
- Proficient in Microsoft Suite and SharePoint, able to effectively leverage these tools for productivity and collaboration.
- Committed to driving continuous improvement and efficiency.
- High level of discretion and professionalism aligned with Defence’s values.
- Proven ability to lead and develop teams, motivating others effectively.
- Self-motivated, taking initiative to anticipate needs and drive results.
- Strong analytical and problem-solving skills, capable of interpreting data to make informed decisions.
- Collaborative team player, engaging with stakeholders at all levels.
- Detail-oriented.

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