Program Officer, Advising and Mentoring

**Job no**: 0057061
**Location**:Parkville
**Role type**:Full time; Continuing
**Faculty**:Faculty of Business and Economics
**Department/School**:Academic Services
**Salary**:UOM 6 - $89,182 - $96,536 p.a. plus 17% super

The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the Wurundjeri and Boon Wurrung Peoples, the Yorta Yorta Nation, the Dja Dja Wurrung People. We acknowledge that the land on which we meet and learn was the place of age-old ceremonies, of celebration, initiation and renewal, and that the local Aboriginal Peoples have had and continue to have a unique role in the life of these lands.

**About the Faculty of Business and Economics**
The Faculty of Business and Economics at the University of Melbourne has been preparing students for exciting and challenging careers in industry since 1924. We have developed an outstanding reputation, locally and internationally, for the quality of our teaching and research. The Faculty has an active board of business leaders, government representatives and community leaders who contribute to the implementation of our vision.

**About the Role**
Working within a team, this position supports the smooth operational delivery of the University’s Academic Advising and Melbourne Peer Mentor Programs within a Faculty. This involves delivering of a series of evolving large-scale cyclic activities that focus on connecting commencing undergraduate students with a cohort of peers and a later year peer mentor, followed by a series of meetings with a dedicated academic staff member.

As a university-wide undergraduate student focused initiative, this role works closely with Academic Staff, Student and Scholarly Services, and with peers delivering comparable activities across all in-scope Faculties. This work context allows these programs to be delivered in a way that achieves an overall consistency and quality, balanced against the local context and requirements expected in a large, comprehensive university with diverse faculty operating environments.

Responsibilities include:

- Working closely with other staff to deliver the advising and mentoring program in line with agreed annual operating cycle and detailed project plans
- Supporting Student and Scholarly Services (SASS) to deliver the program-wide selection, training and development of Peer Mentors
- Contributing to evaluation by providing local data, insights and reports to improve program outcomes

**About You**

You are strongly committed to improving student, client, and customer experiences with a particular focus on themes of connection, belonging and/or wellbeing. You have a high level of judgement and problem solving skills, enabling you to address new issues as they arise in a considered and thought out manner. You should have experience in the delivery of cyclical administrative support, ideally for programs within a university of customer service setting. Experience in a tertiary education setting and exposure to project management methodologies will be highly regarded.

You will also have:

- A minimum of a Bachelor level degree with subsequent relevant experience; or extensive experience and specialist or broad knowledge in administrative fields; or an equivalent combination of relevant experience and education/training
- Excellent oral and written communication skills, with an ability to communicate to diverse student, staff and/or stakeholder groups.
- Strong proficiency and attention to detail in administering large multi-cohort programs using enterprise systems (for example, Salesforce and Microsoft Excel) to monitor engagement, manage enquiries, manage relationships, identifying trends and issues, reporting, and escalating issues as appropriate.
- Demonstrated experience working collaboratively as part of a team to support a range of stakeholders, ideally in a student and/or academic services context.
- To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check._

**_ Please note: To be considered for this role you must have current valid work rights for Australia._**

**About the University**
The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

**Benefits of Working with Us**
In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:

- Flexible working arrangements, generous personal, parental and cultural leave
- Competitive remuneration, 17% super, salary packaging and leave loading
- Free and subsidised health and wellbeing services, and access to fitness and cultural clubs
- Discounts on a wide range of products and services including Myki c