Manager (Student Mentoring and Engagement)

**Job no**: 0057072
**Location**:Parkville
**Role type**:Full-time; Continuing
**Faculty**:Faculty of Science
**Department/School**:Student and Academic Services
**Salary**:UOM 8 - $119,742 - $129,607 p.a. plus 17% super
- **Lead the operational delivery of academic and peer mentoring programs.**:

- **Shape large-scale student engagement initiatives and collaborate with diverse teams to enhance the student experience.**:

- **Salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families**

**About the Role**
The Manager, Student Mentoring and Engagement oversees the Faculty of Science’s Academic Mentoring and Melbourne Peer Mentoring Programs, ensuring effective delivery of large-scale, cyclical activities that connect new students with peers and mentors. This role also establishes early interventions for students at academic risk and leads a small team, collaborating with academic and student services staff to integrate these programs into the broader student experience.

Your responsibilities will include:

- Lead a team of staff to effectively deliver the University’s Academic Mentoring and Peer Mentoring program in the Faculty with responsibility for ensuring alignment to strategic program objectives and any locally designed aspects.
- Deliver effective local stakeholder enquiry management using the enterprise-wide platforms (OneCRM and ServiceNow) to support academic mentors, peer mentors and students including providing timely assistance, systems support, escalation and accurate referrals to appropriate services.
- Support program-wide communication campaigns and channels to provide clear, consistent messaging for all mentors and students.
- Lead on the design and establishment of a pilot early interventions program, designed to identify students at risk of academic failure and provide targeted support.

**Who We Are Looking For**
You will have demonstrated experience in leading, coaching, and developing staff to build a high-performing team, preferably in a student services context. With excellent communication skills, you'll effectively liaise with stakeholders in complex organizations and external partners, while showing enthusiasm, flexibility, and initiative to work both independently and collaboratively.

You will also have:

- A relevant postgraduate qualification or progress towards graduate qualifications and extensive experience in program delivery and management in a university setting or an equivalent combination of relevant experience and/or education/training.
- Demonstrated high level of organisational capability and analytical problem-solving skills, including the ability to establish and maintain effective systems, procedures and processes and manage competing demands and deadlines without compromising quality.
- Demonstrated experience in leading, coaching and developing staff, and building a high performing team environment ideally in a student services context.
- Demonstrated commitment to improving the student/client/customer experience with a particular focus on connection, belonging and/or wellbeing.
- A high level of enthusiasm, flexibility, self-motivation, and initiative, and demonstrated ability to work independently as well as cooperatively as part of a team.

For further information regarding responsibilities and requirements, please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your New Team - “The Science Secretariat“**
The Science Secretariat is the administrative unit for the Faculty of Science and all its teaching, research, and commercial activities. The Secretariat is responsible for the policy development, planning, implementation, and ongoing management of Faculty programs.

Science at Melbourne is a global leader across fundamental and impactful scientific research and education. Science begins with curiosity, and we are dedicated to understanding the universe from the level of sub-atomic particles to the solar system. We aim to be leaders who positively impact the community locally and globally, addressing major societal issues from climate change to disease. Our discoveries help build an understanding of the world around us.

Our strength is our breadth of expertise. We are the second largest faculty in the University comprising seven schools: Agriculture, Food & Ecosystem Sciences, BioSciences, Chemistry, Geography, Earth & Atmospheric Sciences, Mathematics & Statistics, Physics and Veterinary Science.

This depth of knowledge positions the faculty to better understand, explore and impact our world and humanity, within a truly comprehensive Faculty of Science.

We have more than 150 years of experience in pioneering scientific thinking and analysis, leading to outstanding teaching and learning and offer a curriculum b