Program Officer, Academic and Peer Mentoring

**PROGRAM OFFICER, ACADEMIC AND PEER MENTORING**:
**Position Number**: 0064449
**Location**:Parkville
**Role type**: Full-time; Continuing
**Faculty**:The Faculty of Arts
**Salary**: UOM 6 $96,459 - $104,518 p.a. plus 17% super
- **Enhance the student experience by coordinating key mentoring and leadership initiatives that drive connection, engagement, and academic success within the Faculty of Arts.**
- **Collaborate across a vibrant university network, contributing to meaningful programs that leave a lasting impact on the student community.**
- **Salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families**

**About the Role**
Contribute to the enhancement of the student experience through the delivery of key initiatives. Working closely with the Team Leader, Academic and Peer Mentoring, and Student and Scholarly Services, you will play a central role in coordinating the Melbourne Peer Mentor Program and supporting the broader suite of mentoring and leadership initiatives. This includes the administration of the Arts Leadership Community, where you will oversee workshops, events, and engagement activities while monitoring program effectiveness. Ensure the seamless delivery of programs that foster student connection, promote engagement, and enrich the academic journey of undergraduates. You will contribute to faculty-wide events, integrating local and university-wide strategies, and actively participating in continuous improvement initiatives to achieve excellence in student support.

Your responsibilities will include:

- Coordinating and supporting mentoring programs by managing program logistics, responding to student and mentor enquiries, tracking participation, and ensuring compliance with university guidelines.
- Facilitating events and engagement initiatives for the Arts Leadership Community, including planning workshops, monitoring student involvement, and implementing improvements based on feedback.
- Collaborating with stakeholders across faculties and services to deliver consistent, high-quality student experience programs, while integrating communications and content for mentoring initiatives.
- Monitoring, evaluating, and reporting on program data and feedback to inform continuous improvement, while contributing to broader student experience activities such as Orientation and Melbourne Commencement Celebrations.

**Who We Are Looking For**
You are an organised and proactive professional with a passion for enhancing the student experience and a strong commitment to creating a sense of community and belonging. Your excellent interpersonal and communication skills enable you to engage effectively with diverse stakeholders, including students, mentors, and colleagues, while your collaborative nature ensures you thrive in a team-oriented environment. With a keen eye for detail and a solutions-focused mindset, you approach challenges with creativity and sound judgement, balancing the need for consistency with the nuances of local contexts. Most importantly, you will bring enthusiasm, empathy, and a genuine dedication to creating meaningful opportunities that support student success and well-being.

You also have:

- A bachelor’s degree and relevant experience, or an equivalent combination of education, training, and expertise in administrative or program coordination.
- Demonstrated proficiency in managing large-scale programs using enterprise systems such as Salesforce and Microsoft Excel, with strong attention to detail and data accuracy.
- Experience delivering cyclical administrative support within a university or customer service setting, with proven problem-solving abilities and a capacity for handling complex workflows.
- Exceptional written and verbal communication skills, with the ability to engage effectively with diverse student and staff groups, and experience producing reports, managing enquiries, and maintaining accurate records.

For further information regarding responsibilities and requirements, please refer to the attached PD.

**Please note**: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

**Your New Team - The Faculty of Arts**
The Faculty of Arts at the University of Melbourne brings together leading scholars across a broad range of disciplines of study in the Humanities and Social Sciences. Our academic staff are of international standing and committed to excellence in teaching and research. Since 1855, the Faculty has produced leaders in a wide range of fields, including government, business, creative industries and media, community and not-for profit organisations. The Faculty maintains strong strategic relationships with leading international universities through joint teaching collaborations, research projects and student exchange programs. Partnerships with government, not-for-profit