Delivery Manager

**Why Bupa**

Be at the heart of helping people live longer, healthier, happier lives. At Bupa, we employ more than 80,000 people globally who are making this a reality. One thing stands out about Bupa people - our customers are our passion: they’re at the heart of our culture of care. If you've got the belief, the drive, and the talent to help us in our ambition then we’d like to hear from you.

**The Opportunity**

HCM is embarking on a new strategic direction that involves a large program of work which spans across HI and the broader Bupa business This program will execute the HCM strategic plan and includes large strategic initiatives and significant changes. The introduction of a dedicated HCM Program Delivery and Execution team will support the ways of working for project delivery of strategic and BAU projects.

Reporting to the Senior Manager, Program Delivery, the HCM Delivery Manager will partner closely with the Workstream Lead, Initiative owner/s, business leaders across Bupa HI and technology teams to deliver high quality, project management services, support and experience to drive the HCM strategic initiatives for our customers and providers.

Given the number of initiatives, the scale and impact of the change program and the timeframe, this role will be required to manage multiple projects simultaneously and therefore must be a delivery focussed leader.

**Key Accountabilities**
- Engage business leaders and develop effective stakeholder relationships to understand and agree the business, customer and/or provider needs, including scope and mandatory requirements
- Delivery of agreed project scope within required timeframe, cost constraints & quality requirements
- Identify resources required and ensure resource profiles, plans and associated costs are included in the investment case alongside any benefits.
- Work with the HCM Risk and Finance Partners to prepare a Project Risk Assessment and Budget Estimation template
- Establish and monitor appropriate project governance for each stream within the project(s) and ensure alignment with the Delivery Hub and reporting framework, including updating the Wave system.
- Where a Steering Committee is required, set up meeting cadence, prepare meeting packs and minutes ensuring actions are noted and followed up.
- Manage and monitor program delivery schedules to effectively achieve key deliverables (timing/budget/scope).
- Ensure all budget and forecast reporting is accurate, transparent, tracked and up to date
- Ensure scope is clearly defined and managed effectively with any changes communicated and approved in accordance with governance framework
- Ensure implementation and release planning is robust and any flow on impacts to the wider business is communicated
- Communicate with key stakeholders and ensure the project Sponsor is comfortable and confident that the project is on track and achieving deliverables and project benefits.
- Ensure monthly Project Status Reports are communicated on time and at the required level of quality
- Ensure adequate risk & issue management protocols are maintained across the entire Project
- Develop strong trusted relationships with Sponsors, Workstream Lead, Commercial Performance Coach, Initiative Owners, business stakeholders, vendors and Technology teams
- Develop a collaborative and supportive project team culture that works together to achieve the project outcomes

**About You**
- 5+ years Project Management experience, including a minimum 2 years running large and complex projects
- Formal Project Management, Agile Project Management, Six Sigma or Lean Certification (required) - Experience running multiple projects in parallel with high complexity and multiple dependencies
- Demonstrated experience in project status reporting, scheduling, dependency management, milestone tracking techniques, financial / budget management and risk management
- Proven experience in detailed program scoping and implementation.
- Proven track record negotiating successful outcomes with Sponsors and stakeholders
- Demonstrated ability to influence outcomes at a senior level
- Proven expertise in managing multiple stakeholders and technology teams
- Strong verbal and written communication skills
- Strong problem-solving skills and ability to drive effective solutions and deliver business outcomes - Experience in Agile project delivery (and knowing when and how to best use it)
- Expert knowledge using and interpreting Microsoft Project (or another scheduling tool) and agile delivery tools (e.g., Azure Dev Ops, Confluence) is essential.

**What’s in it for you**

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be encouraged to innovate. You will be collaborating with various teams globally to deliver exceptional experiences. You will have the opportunity to further learn and develop with excellent internal development courses available and a supportive, career develop