Concierge

4 days ago

Sydney Central Business District, Australia HCF Full time

**About HCF** At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. **About the role** HCF are recruiting a Concierge role which is responsible for the front-line service to staff, members, customers, patients and visitors to HCF House. Additionally, the role is responsible for the visual appearance and operational efficiency of both the Ground and Mezzanine levels of HCF House as well as the End of Trip Facilities. **Key responsibilities** - The role also requires an understanding of the Meeting Room booking system and the use of audio visual equipment and technical aids to support virtual meetings. - Daily monitoring of the meeting rooms and the break out areas schedule, as well as assistance with the use of the rooms and audio visual equipment in the meeting rooms. Experience in the use of technology, especially Video Conferencing equipment, is encouraged. - Ensure that HCF staff, visitors and guests follow the COVID-safe procedures when entering - Provide a highly professional Reception function for visitors and staff attending the building or the Business Centre - Ensure all COVID-safe protocols are being observed by guests and visitors of HCF House - Ensure Clean Desk policy is being implemented and risk of compromise minimised - Organise courier deliveries to and from HCF House while maintaining a detailed log of jobs booked - Become familiar with the meeting rooms in all the levels of HCF, the technological equipment available in them and the meeting room guidelines **About you** To be successful in this role, you will demonstrate the following qualifications, experience and skills: - Prior experience in delivering exceptional service in a front-line service environment - Professional appearance and immaculate dress to suit a corporate environment - Drive, passion and commitment to delivering a positive experience with all interactions - Ability to maintain calm under pressure or with changing situations - Strong working knowledge of MS Office programs - Word, Excel, PowerPoint and Outlook - Familiarity with the use of Video Conferencing equipment - Strong organisational and time management skills - Courteous manner, orientated to assisting others - "Can do" attitude - Ability to be articulate and effective in all communications - verbal or written **Culture** Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members. Come and join our HCF team **Benefits** - Up to 50% discount on health cover, pet & travel insurance - Flexible work arrangements - Family & Friends day - Organisational wide Recognition & Rewards program - Generous Parental Leave Scheme - Certified Family Friendly Workplace - Health & Wellbeing Initiatives **A career with us - How to Apply

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