Health Concierge Coordinator

4 days ago

Sydney Central Business District, Australia HCF Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

**About the role**

This role will assist in implementing the HCF Health Concierge to plan and to ensure operational efficiencies, whilst also coordinating activities with the broader Health team.

**Key responsibilities**
- Assist with key Health Concierge projects and reporting.
- Research and present potential new Health Concierge initiatives.
- Participate in internal/external stakeholder meetings.
- Support the Health Concierge team with relevant projects or initiatives.
- Efficient administration of Health Concierge operations including:

- First line responses to enquiries in the shared Coach Inbox
- Taking inbound calls from members and assisting with their enquiries
- Coordinating inbound and outbound mail for the Health Concierge function
- Make follow up calls to invited members to recruit them into the program
- Ensure smooth and efficient processes are followed to meet service level agreements
- Complaints coordination related to health and wellbeing programs
- Support Frontline staff with member enquiries regarding current disease management programs
- Assist with delivery of Health Concierge projects and activations
- Accurate recording of information and compilation of reports

**About you**

To be successful in this role, you will demonstrate the following qualifications, experience and skills:

- Excellent customer service skills
- Project coordination
- Internal and External stakeholder seamless coordination
- Strong organisational skills
- Excellent verbal and written communication skills
- Clear customer focus
- Ability to identify and streamline processes for greater production efficiencies
- Manage individual performance to ensure performance goals and standards are achieved; good team spirit
- Takes personal accountability for responsibilities
- Excellent attention to detail

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team

**Benefits**:

- Up to 50% discount on health cover, pet & travel insurance
- Flexible work arrangements
- Family & Friends day
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Certified Family Friendly Workplace
- Health & Wellbeing Initiatives

**A career with us - How to Apply

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