Client Support Team Lead

5 days ago

Alexandria, Australia Sonic HealthPlus Full time

**ABOUT US**

Proudly Australian, Sonic HealthPlus is now the largest provider of corporate medicine in the country. With a national network of wholly owned metropolitan and remote clinics, we deliver Occupational Health, General Practice and integrated medical, paramedical and wellness services to both large and small corporate and community groups.

**ABOUT THE ROLE**

Would you like to be part of a dedicated and passionate team? A fantastic opportunity exists for a Client Support Team Lead to join our Commercial division on a permanent full-time basis at our Perth Head Office (_Boorloo Country_).

Reporting to the National Client Services and Business Development Manager, you will be responsible for leading a team of Support Officers in providing exceptional customer service to clients and internal and external stakeholders

**DUTIES**

The responsibilities for this position include but are not limited to:

- Ensures team members are trained, supported and have adequate resources to undertake their role
- Fosters a collaborative environment within the team and with other stakeholders across the company
- Develops, implements, monitors/changes processes to support efficient and effective customer service
- Ensures all relevant internal stakeholders are advised of updates to client requirements
- Undertakes administrative tasks to support processes, projects and improvement initiatives

**CANDIDATE REQUIREMENTS**

You will be a team player who knows how to identify and capture business opportunities, present yourself in a professional manner and possess strong interpersonal, written and verbal communication skills. Other requirements as follows:

- Exceptional customer service skills
- Ability to delegate and empower others to take responsibility
- Embraces a process driven approach
- Strong problem solving skills
- Strong time management skills and demonstrated ability to meet deadlines
- Adaptable to the changing needs of the working environment

**WHY JOIN US?**

We have a wide range of employee benefits designed to support your well-being and career development.
- Supportive and passionate team
- Ongoing training and development
- Stable, reputable national healthcare provider (part of the global Sonic Healthcare)
- Paid parental leave
- Numerous discounts including travel, gym membership and health insurance options
- Novated Leasing
- Discounted fees for various medical services e.g. pathology, radiology and travel health
- Employee Assistance Program
- Focus on corporate social responsibility e.g. fundraising, supporting community events

**CULTURE**

At Sonic HealthPlus we offer a positive workplace culture, close team networks and a supportive work environment. We encourage our employees to have an enjoyable and rewarding career with an Equal Opportunity Employer that values and encourages social and cultural diversity. _We strongly encourage Aboriginal & Torres Strait Islander people to apply._

**HOW TO APPLY**

**PRIMARY LOCATION**: AU-NSW-Alexandria

**JOB POSTING**: 04-Feb-2025

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