Investigations Team Lead

Internal career progression | Ongoing support from National management team
- Join a leading national provider of insurance risk and solutions services
- Purchased leave | Novated lease | Paid parental leave

Procare’s Investigations Division are actively seeking an **Investigations Team Lead** to join our growing New South Wales Investigations team, located at our Head Office in **Alexandria.**This position presents an excellent opportunity for a high calibre individual with demonstrated experience, tenacity and a commitment to a demanding & busy role.

The role includes tasks such as:

- Liaison with the local and National Portfolio Managers while assuming full responsibility for New South Wales operational requirements;
- Overseeing the team’s day to day Investigation performance deliverables, ensuring consistent timely and customer focused service delivery;
- Driving initiatives to enhance operational efficiency, productivity and client satisfaction, particularly for our large government and insurance Scheme contracts; and
- Ensuring operations comply with relevant regulations and standards to ensure quality work is delivered & compliance standards are maintained across all Schemes.

**About You**:

- Demonstrated operations experience within relevant sectors such as personal injury insurance, legal/law, financial services, fraud/criminal, CTP or workplace investigations;
- **Strong customer service ethic is a must**, through managing internal and external stakeholders;
- A drive for **divisional growth**, including an ability to prepare internal management reports and external reports in line with our SLAs and client requirements;
- Support & assist investigators in their roles, identify opportunities to enhance operational performance of the team and a dedication to achieving performance metrics;
- An ability to work with others effectively to obtain desired outcomes, demonstrate initiative and assert professional judgement as required;
- Have a keen interest in insurance investigations, cyber, litigation or fraud/risk management.

**What We Offer**:

- Excellent remuneration package including performance incentives and other benefits;
- A structured Employee Value Proposition including novated lease, purchased leave and salary sacrificing options, paid parental leave, external EAP access and various other financial benefits;
- Career progression & a pathway to future national opportunities across our multi-disciplinary business - plenty of cross-divisional opportunities will present in risk management, cyber incident response, legal, etc;
- A workplace that values their staff, fosters the diversity of our brand & company offering and encourages a collegiate and positive approach in every client & staff interaction;
- Social Clubs, paid Volunteer Day, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company-wide philanthropic & charity events, and much more

**About Procare**:
The Procare Group is an ever-growing national business of over 25 years. Our values are at the core of our business; Work Together, Be Accountable, Clarity in Communication and Find a Solution. At Procare Investigations, our vision is to be the most respected national insurance investigations business in Australia with a focus on delivering high quality services for our customers through every interaction.

We value our people and know that fantastic talent is the only way to shape our future success. We’re all about building a high-performing team, where we embrace collaboration and new ways of thinking.