Operations Team Lead

**Description**:
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry As a digital pre-owned car dealership, we’re turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.

Do you thrive in a fast-paced environment, always looking for ways to improve and lead a team to success? As an Operations Team Leader at Carma, you won’t be stuck behind a desk - you’ll play an active role in keeping production running smoothly, tackling challenges head-on, and ensuring our cars meet the highest standards.

**What you'll be doing**:

- Be the go-to person for your team, offering guidance, feedback, and hands-on support, while setting daily targets and keeping everyone motivated and on track
- Collaborate with other Team Leaders across operations to optimise workflow, tackle challenges, and find solutions together.
- Take full accountability for your area - managing people, equipment, and resources to ensure smooth and consistent operations.
- Implement processes to ensure your team’s output meets Carma’s standards.
- Oversee staff training, upskilling, and internal talent development while managing key people processes like 1:1s, leave approvals, timesheets, and feedback
- Continuously streamline processes, boost efficiency, and implement best practices - because there’s always a better way

**Okay, let's talk about you**:

- You have previous team management experience and know how to lead, motivate, and develop a high-performing team.
- You solve problems by identifying the root cause, creating clear processes, and tracking results to keep improving.
- You communicate clearly and build strong relationships across teams, keeping everyone connected and working together.
- You have a sharp eye for detail and can identify and address challenges quickly and effectively.
- Tech-Savvy & Adaptable - You’re comfortable using technology, digital tools, and operational systems
- Driver’s Licence - A valid Driver’s Licence is required.

**What's in it for you?**:

- We wouldn’t be a car business if we didn’t give you some $$ of our Carma cars, parts and NRMA cover.
- Join a team that values quality as much as quantity — we believe in working hard, having fun and delivering an exceptional product.
- We love social events, from parties to go-karting and bake sales, there’s something for everyone.

At Carma, we’re all about fostering an amazing culture, where you can bring your best self to work We value collaboration, innovation and having a laugh at work. Plus, we’re committed to diversity, inclusion and safe work practices, so no matter your background or experience (or car brand of choice) we’d love to hear from you. Please let us know if you need any reasonable adjustments during the interview process.

**About Carma**:
**Who we are**

Carma was founded in 2021 with a bold vision to reinvent Australia’s pre-owned car experience for the better. The idea attracted multi-million dollar backing from investors, and Carma has grown exponentially ever since. We’ve sold thousands of cars and delighted countless customers, who love our innovative approach In a short time, we’ve come a long way, named as one of the AFR’s Most Innovative companies, recognised in a number of prestigious awards - and the journey has only just begun.