Principal Manager

13 hours ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Corporate Services
- Location: Parramatta, NSW, AU, 2150
- Req ID: 72845

**Principal Manager**

**Location: Parramatta**

**Employment type: Temporary full-time up to 30 June 2025**

**Salary**:$145,378.00 - $145,378.00 pa, plus employer's contribution to superannuation and annual leave loading**

**Your role**

Deliver high-quality operational solutions for transactional Shared Services. Manage and oversight the provision of accurate and timely finance functions within Shared Services & Customer Experience. Evaluate internal and external transactional volume trends and support stakeholders through service delivery and processing issues to ensure optimal customer experience for in-scope entities within Stronger Communities.

**What you’ll do**

Lead a high-performing Finance Shared Services team to develop and implement finance and accounting standards and identify areas of improvement for existing products, services, systems, and processes. Work collaboratively with senior stakeholders across multiple functional areas to deliver a coordinated and strategic approach to increase service quality.

Work as part of a dynamic team which promotes a strong client-focused service culture to sustain customer satisfaction. Work with peers, and strategic business areas to continuously improve service and customer experience and manage complaints or escalations in a timely and customer-centric manner. Evaluating and advocating automation and promoting innovation whilst ensuring conformance to government standards

**What we’re looking for**

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close**Thursday, 6 March 2025 at 11:59 pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

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