Training and Change Analyst

Training and Change Analyst Max Term 12 months Melbourne Based. About VMIA Victorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive. We're an agency in the Department of Treasury and Finance portfolio, established under the Victorian Managed Insurance Authority Act, and report to the Assistant Treasurer. We provide insurance and risk advice to government departments and agencies, with more than 4,600 clients, ranging from small community service organisations to public hospitals, schools, and core service providers. We also provide domestic building insurance to builders, giving Victorian homeowners peace of mind for building projects valued over $16,000. We help our clients prepare for, prevent, or reduce the impact of harm. When things don't go to plan, we help clients restore services and recover quickly. Our unique perspective across Victorian Government clients is an opportunity for learning and development in the risk and insurance industry as well as the broader public sector, creating deep connections with our clients, and a shared understanding of best practice in our fields of expertise. People are at the heart of everything we do. At VMIA, you'll be encouraged to achieve your career goals in a progressive and flexible workplace that most importantly lets you be yourself. Your role Looking for a detail-oriented Change Analyst to support and facilitate transformative projects for VMIA and make an impact to the Victorian Community. In this role, you work closely with the business to provide change support, including communications and training, for a range of digital and non-digital projects. These projects will support the products, services and efficiencies needed to deliver strategic benefits to VMIA and the state of Victoria. What are you here to do
- Assess change impacts and readiness.
- Create change management plans.
- Design and deliver training and communications activities in change plans.
- Assess the effectiveness of change management activities.
- Identify and document staff and client requirements for training and reference materials.
- Create training and reference materials, such as quick reference guides, frequently asked questions, how to videos.
- Create training session plans and resources.
- Update training and reference materials as required.
- Design and administer knowledge transfer and skills verification assessments.
- Work with the Communications Team to ensure training and reference materials align with VMIA's brand voice and visual style.

Who you work with
- You are supported by the Business Implementation Team to support the business to deliver projects.
- You work closely with Subject Matter Experts, Business Analysts, Process experts and Change Analysts to achieve outcomes, share skills and knowledge.
- You build relationships across VMIA related to learning deliverables as required. You communicate effectively with key stakeholders to support business readiness for Client channels.
- You collaborate with colleagues across VMIA teams to bring the best guidance and capability programs to life.

The experience that you bring
- You have experience designing and developing guidance material and capability programs, which may include written guides, training workshops, consulting services, videos, or online tools.
- You have strong interpersonal skills to help you navigate stakeholders through complex topics to achieve agreed outcomes.
- You can translate process maps and system changes into easily digestible content.
- You can write/develop engaging and accurate content for a range of formats such as written guides, job aids, fact sheets.
- You have strong organisational skills with the ability to prioritise and multitask.
- You have strong attention to detail.

We encourage people from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply. Please let us know of any accessibility needs to be considered during the recruitment process. Why work with us?
- We're known for our incredible culture and sense of community - and an employee value proposition that makes our people proud.
- We reward innovation, best practice thinking and collaboration. We're industry leaders in diversity and inclusion, are passionate about gender equality, and encourage and enable our people to bring their whole selves to work.
- We were leaders in working flexibly before COVID-19. Now, we operate in a hybrid environment, with a suite of events and activities to connect us even when we're apart. We'll continue to work from where it makes sense to, with flexible arrangements that deliver for our clients and work for our people.
- We are a learning organisation, and you can expect to grow, develop, and evolve your professional career at VMIA.
- We offer programs, subsidies and leave options to support the wellbe