Executive Assistant to General Manager

**Job Number** 22178424

**Job Category** Administrative

**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Company**

**Location**

Ideally situated on the pristine beaches of the Gold Coast, the oceanfront Sheraton Grand Mirage Resort Gold Coast offers 295 guest rooms and suites, 26 luxurious 2 & 3 bedroom villas, award winning restaurants and bars, a swim-up pool bar and over 14 flexible spaces for meetings and events.

**Role**

The Sheraton Grand Mirage Resort is seeking an experienced Executive Assistant to support the General Manager with the daily operational requirements for the Resort.

Key responsibilities include:

- Provide the highest level of administrative support to the resort General Manager to ensure the smooth and effective running of his/her office;
- Maintain confidentiality and privacy - integral to this position - at all times;
- Be flexible with working times and hours when required;
- Manage General Manager’s diary alongside own diary;
- Maintain General Manager and Executive Assistant Trace system;
- Monitor and ensure all deadlines relating to the General Manager’s office are met, including follow up with Executive Committee Members and Department Heads when required;
- Liaise and build positive relationships with associates, guests, resort owners and managers, villa owners, and other resort General Manager and Executive Office key contacts;
- Respond to all TripAdvisor Reviews under General Manager’s name, and selected Marriott Verified Reviews (MVR) including all Alerts, under the relevant Manager’s name (with their input), and close Alert Responses within the 48 hour deadline;
- In conjunction with the Reservations Manager, co-ordinate accommodation upgrades, and recognition, including amenities, for General Manager Office VIP guests and other guests when requested/as required;
- Manage the resort Tender Process - distribute Tender Invitations, acknowledge receipt of Tenders, set up Tender Opening Meetings, respond to unsuccessful Tenderers, and manage and self-audit Tender Master files;
**Requirements**:

- Previous administrative experience in a similar role within a 5-star Resort environment
- Strong time management & organisational skills
- Strong research and analytical abilities
- Outstanding written and verbal communication skills
- Ability to manage multiple projects, whilst working to tight deadlines
- Experience in inspiring a positive working culture and leading a large team
- Comprehensive business acumen with a strategic and innovative mindset
- Proven experience in developing strong relationships with key stakeholders including hotel owners
- An energetic and proactive approach to working in a fast-paced evolving environment
- Drive and motivation to exceed goals and continue to grow and develop your career
- Citizenship, permanent residence or approved working rights in Australia
- Be fully vaccinated against Covid-19

**The Benefits**

As an Associate of Marriott International you will have access to greater flexibility and benefits than ever before. Enjoy exclusive travel discounts across Marriott worldwide, paid parental leave and personal growth through world class training programs and strategic career development opportunities.

This isn’t work with a side of life. This is Life with the Works.
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws_
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.