CRM Technical Lead

As a CRM Technical Lead, you utilise your in-depth technical knowledge of the Dynamics 365 and the Power Platform to solve complex business problems. You will be primarily focused on leveraging your experience to design and implement Dynamics 365 CE and Power Platform solutions on complex projects in medium to large enterprises.

You are also seen as a technology expert within the Dynamics 365 community and you routinely share your knowledge on bleeding edge topics in community and internal events.

**Key Role Responsibilities**:
**Day-to-day you will**:

- Contribute across all phases of Avanade projects (Discovery, Envision & Prepare, Construct & Evolve, Accept & Release)
- Leverage your technical expertise to Design and Implement enterprise grade Microsoft Dynamics 365 and Power Platform solutions Lead development teams (both onshore and offshore), taking ownership of solution quality and driving best practice development approaches
- Provide direction to technical team members, such as developers, test leads, and release managers concerning solution design and approach
- Research customer issues that may be non-standard to offer solutions
- Own the project’s technical design and solution development
- Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery
- Assist in sales activities and planning as required
- Travel as needed. You will be required to travel based on Project requirements.
- Contribute to the CRM Talent Community through knowledge sharing, and by mentoring and supporting less experienced colleagues

**Key Role Skill & Capability Requirements**:
You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organisations forward through innovation.

**Your technical skills include**:

- Advanced understanding of common Industry standard business practices supported by Dynamics 365 and the Power Platform.
- Deep experience in Dynamics 365 CE (i.e. Sales, Customer Service, Field Service, Marketing), Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power Automate) and Dataverse.
- Deep experience with configuration and customisation of Dynamics 365 and the Power Platform (Plugins, JavaScript, Logic Apps, Azure Functions), Web API, Web Services, Azure Service Bus and SSIS.
- Experience building PowerApps Component Framework (PCF) controls.
- Experience implementing Azure DevOps with Dynamics 365 for CI/CD.
- Exposure to Azure Cognitive Services and RPA and Integration with Dynamics 365.
- A solid understanding of relational database concepts.
- Experience working in both Agile and Waterfall delivery models.

**Your non-technical skills include**:

- Australia Citizen with current federal government security clearance is highly desired but not essential (Australian citizens without a clearance may be eligible to be sponsored for a security clearance)
- Client management skills and the ability to work with customers to develop and manage an action plan.
- Consulting experience working with external clients.
- Experience working with global/offshore teams on CRM technology implementation and maintenance projects.
- Excellent interpersonal, presentation and communication skills
- Bachelor’s degree in business systems or related field

Benefits We Offer
- Opportunity to work for Microsoft’s Global Alliance Partner of the Year (17 of the last 20 years)
- Exceptional development and training with a minimum 80 hours/year of training and paid certifications
- Avanade University - real-time access to technical and skilled resources globally
- 18 weeks paid Parental Leave benefit - available for both parents regardless of gender and fully applicable to same-sex families - and can be taken in a range of flexible ways to suit each family’s
- MyDays - 5 days of leave each year - this benefit supports Avanade's commitment to promoting a healthy balance between work and home life and it can also be taken to honour employees cultural beliefs.
- Gadget and Wellbeing allowance paid annually

**What we offer you**:
Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee stock purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay.

**Please Note**: