Customer Service Officer

Provide high-quality customer service to visitors at the Australian War Memorial, a landmark organisation in Canberra. Shifts are rostered around your availability

About PERSOLKELLY

At PERSOLKELLY, we are fresh-thinking and take an innovative approach to maintain our position as a recruitment industry leader in a constantly changing world. We solve business challenges for employers across Australia & New Zealand in STEM, IT, Government, Professional Services, Management, and Executive staffing. As the largest recruitment organisation in the Asia Pacific, we partner with most of the top ASX companies who actively seek us out for our size and stability, market knowledge, and the confidence that their recruitment needs will be professionally served today and well into the future.

The Role

This award-winning institution aims to help remember, interpret, and understand the experiences of war, and to commemorate the sacrifices of Australians who have died at war.

As a Visitor Services Officer at Australian War Memorial, your responsibilities will include:

- Actively engaging visitors in a welcoming and friendly manner;
- Providing accurate and helpful information on all Memorial exhibitions, tours, displays, activities, and amenities;
- The delivery of interactive, engaging and informative public programs;
- Assisting with the delivery of ceremonial components of the daily Last Post Ceremony, ANZAC Day, Remembrance Day & other ceremonies as required;
- Sensitively maintaining gallery security whilst positively conveying to visitors an understanding of the dignity and commemorative ethos of the Memorial;
- Identifying and assessing visitors' needs and creating trust with visitors through open and interactive communication.
- Providing cloaking services and promoting Memorial saleable items to visitors;
- Providing emergency and first aid response as required;
- The manual handling and movement of a wide range of objects as required including but not limited to electrical and audio equipment, bollards and barriers.
- Assist with managing school visitors throughout their visit;
- Adhering to the APS Values and Code of Conduct;
- Following communication procedures, guidelines, and policies.
- Provision of visitor emergency response within the museum.

About You

Working within the Visitor Services Team, you will be the first point of contact for the visitors to the Memorial galleries. You will enjoy working as part of a team and have availability to work on weekdays, weekends, and public holidays.

Desirable criteria for this role include:

- Excellent communication and presentation skills
- Proven customer service experience or experience as aclient service representative
- Availability to attend full-day or half-day shifts, per the roster requirements
- Flexibility to attend last-minute shifts when requested
- Ability to display empathy and actively listen during visitor interactions
- Ability to multi-task, prioritise, and manage time effectively
- A deep understanding of, and commitment to the purpose and charter of the Australian War Memorial

Employee Benefits

This role offers a great deal of flexibility, as shifts are rostered around your availability. Full training is provided onsite by the Australian War Memorial team. This position is great for someone looking for an exciting casual opportunity in a landmark organisation in Canberra.

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.