Current jobs related to Service Desk Analyst - Melbourne - NRI Australia
-
Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per yearPrimary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...
-
Service Desk Analyst
2 days ago
Melbourne, Australia Fujitsu Full timeAbout the job Service Desk Analyst **Service Desk Analyst** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...
-
Service Desk Analyst
2 weeks ago
Melbourne, Victoria, Australia Service Stream Limited Full time $60,000 - $90,000 per yearWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field. These will initially be offered as a 6-month contract, with the potential to become permanent.Roles are available at our modern Melbourne Head Office...
-
IT Service Desk Analyst
2 days ago
Melbourne, Australia MedHealth Full timeCompany Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...
-
Service Desk Analyst
7 days ago
Melbourne, Australia Specsavers AU Full timeContract TypeFull time, Permanent RegionMelbourne (Support Office) Job FamilySupport Office|Job Category Technology / IT by08/11 2024 What you'll do **What we can offer you** At Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace...
-
Service Desk Analyst
2 days ago
Melbourne, Australia Robert Half Full timeOur client is one of Australia's largest law firms, seeking an experienced and driven Service Desk Analyst to join their team in Melbourne's CBD. **The Company** Our client is one of Australia's largest, established and most successful law firms. They are now seeking an experienced and driven Service Desk Analyst to grow their team and aid in supporting...
-
Service Desk Analyst
2 weeks ago
Melbourne City Centre, Australia HAYS Full time8 Week Contract | Immediately Available Service Desk Analyst | 2+ Years Experience | Melbourne CBD 1ST & 2ND LINE TECHNICAL SUPPORT - Immediate Start - Professional, friendly team working within a collaborative environment - Hybrid work environment, providing support to CBD Office IT Service Desk Analyst job available at cutting-edge Energy organisation |...
-
Aps4 Service Desk Analyst
2 weeks ago
Melbourne, Australia Comcare Full time**Overview of the Team** The Technology and Information Management (TAIM) team maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information. The Technology Service Desk unit within TAIM provides a responsive and respectful...
-
Service Desk Analyst
7 days ago
Melbourne, Australia Parliament of Victoria Full timeLocation: Melbourne | CBD Job type: Full time / 12 Months Organisation: Parliament of Victoria **Salary**: $74,580 - $82,571 Occupation: IT and Telecommunications Reference: VG/10092024 At the Department of Parliamentary Services, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support...
-
Service Desk Analyst
7 days ago
Melbourne, Australia News Corp Full timeService Desk Analyst Location - Melbourne Hybrid - 3 days in office **About the Role** We are looking for a proactive and customer-focused **Service Desk Analyst** to join our team. Purpose To provide professional and effective first and second level support to all News Corp business users and departments globally on the various networks and computer...
Service Desk Analyst
2 weeks ago
**The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.**
Your role will involve delivering exceptional customer service, ensuring end users are managed with care, and resolving their requests efficiently and professionally. Accurate documentation and adherence to IT policies are crucial aspects of this role.
**Key Responsibilities**:
- Resolve all level 1 service desk issues promptly.
- Escalate unresolved issues to level 2 support.
- Provide relevant advice and ask targeted questions to diagnose problems.
- Ensure service desk incidents and phone calls are answered promptly.
- Complete incidents, service requests, and tasks in a timely manner.
- Document all interactions in a Service Manager incident/request system.
- Collaborate with the wider team on the client site.
**Requirements**:
- 1-5 years of experience in a fast-paced Technology Service Desk environment.
- Strong customer service and stakeholder management skills, with the ability to communicate with diverse audiences.
- Experience with Windows 10/11 (MCITP preferable).
- Experience administering user accounts in Active Directory and Office 365.
- Good understanding of TCP/IP, VOIP, Video Conferencing, and basic networking principles.
- Familiarity with Apple products such as iPhones and iPads.
- A positive, can-do attitude.
- Ability to manage workstation PCs to enhance reliability, availability, performance, security, and compliance.
- Some experience using IT Service Management tools.
**WHAT’S IN IT FOR YOU?**
**In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.**
- Diverse and challenging project work
- Flexible public holiday benefits and option to purchase up to 2 additional weeks leave per year
- Training and development opportunities
- Salary sacrifice, motor and novated leases
- Committed health & wellbeing plan including Employee Assistance Program
- 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service
- Corporate partnerships
**DIVERSITY & INCLUSION**
We value our collaborative culture and work together to support a variety of community organisations and social issues.
- Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow._
- We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond._
- We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers._
- Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI._
