Service Desk Analyst

13 hours ago

Melbourne, Australia Specsavers AU Full time

Contract TypeFull time, Permanent

RegionMelbourne (Support Office)

Job FamilySupport Office|Job Category Technology / IT

by‍08/11 2024

What you'll do

**What we can offer you**
At Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace with a supportive, driven, flexible and inclusive culture.
- Which is why we’ve been**_ accredited as a Great Place to Work for the last five years running, _**and_ _**_for the second year running, listed as one of Australia’s Best Places to Work for 2024_**

**Here’s a taste of just some of our perks**:

- Quarterly bonus scheme
- Two free pairs of glasses each year
- On-site free parking
- Birthday leave, Volunteer leave and Paid Parental Leave
- Health & Wellbeing programs
- Fully funded social club - provides a wide range of activities throughout the year
- So, if you like the sound of working for a company that’s dedicated to improving the lives of both their staff and customers - **_we think you’d look good at Specsavers._**

**The Role & Team**
In your new role as a Service Desk Analyst, you will join a team who pride themselves on both their quick-thinking problem-solving skills, their ability to build great relationships and provide excellent customer service across our business. Reporting into the Service Desk Team Leader, you will provide frontline support to Supply Chain, Retail and Corporate lines of the business.
- Working alongside your team of Service Desk Analysts you will act as the first point of contact for all incidents and requests whilst ensuring customers are updated with progress by maintaining good communication throughout the resolution process.
- To be successful in this position, you will bring at least 2 years of Service Desk experience. You are adept at solving complex tickets, with a high-resolution rate upon first call and are looking for growth in your career

**The essential skills we are looking for**
- 2-3 years of experience in a similar Service Desk Analyst position within a comparable high-volume environment
- ServiceNow exposure and ITIL certification highly desirable
- Strong written and verbal communication skills with a professional telephone manner
- Ability to effectively prioritise and execute tasks in a fast-paced environment
- Proven experience providing exceptional customer service with a “can do” attitude towards problem-solving

**About Us**
At Specsavers we believe a diverse, inclusive, and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn't fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.

Applicants for the role are required to have current working rights as per, relevant government legislation.
- Is this you? Great

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