Service Desk Analyst

8 hours ago

Melbourne City Centre, Australia HAYS Full time

8 Week Contract | Immediately Available Service Desk Analyst | 2+ Years Experience | Melbourne CBD
1ST & 2ND LINE TECHNICAL SUPPORT
- Immediate Start
- Professional, friendly team working within a collaborative environment
- Hybrid work environment, providing support to CBD Office

IT Service Desk Analyst job available at cutting-edge Energy organisation | 8 week contract with potential extension or permanent opportunity | Immediate start

**Your new company**
A cutting-edge Energy organisation based in Melbourne’s CBD requires an IT Service Desk Analyst for an 8 week contract commencing immediately, with the potential for contract extension or permanency. This role offers a flexible working environment.

**Your new role**
In this exciting new role, you will be the first point of contact for technical requests and incidents. You will be:

- Providing 1st and 2nd level support for the Melbourne offices.
- Assisting with IT Service Desk projects.
- Ensuring technical issues are resolved within SLA's in calm and polite manner.
- Helping the Team Leader in the development of procedures and processes.

**What you'll need to succeed**
- Demonstrated experience of working in a Service Desk environment.
- Strong knowledge of Microsoft environments including Windows 7-10, Windows Server, Active Directory, Office 365 and Exchange.
- Good understanding of ITIL practices and methodologies.
- Excellent customer service & communication skills, both verbal and written.
- Current driver’s license and access to a vehicle is required.

**What you'll get in return**
This is an 8 week contract that may be extended depending up on business needs. The IT team are friendly, professional and promote a great working environment. The role is based at the Melbourne CBD office, close to Southern Cross Station. A competitive hourly rate is on offer. Do not miss out

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2761908

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