Client Services Coordinator

4 days ago

Brisbane, Australia HAYS Full time

Great opportunity with a leading accounting firm based in Brisbane CBD.

**Your new company**

Hays is excited to partner with a rapidly expanding Accounting Firm in Brisbane CBD to seek a Client Services Coordinator. This full-time, permanent role offers annual paid professional development and substantial potential for long-term career progression. If this opportunity resonates with your career goals, don’t hesitate to apply

**Your new role**

This role is designed to offer administrative and office support to the firm, its partners, and team members, ensuring the smooth functioning of the accounting team. As a Client Services Coordinator working closely with the Client Services Team Leader, your responsibilities will include:

- Client Information Management: Accurately setting up all client details in all systems following the organisation’s administrative processes.
- Financial Statements and Tax Returns Compilation: Ensuring that Financial Statements packages and Tax Returns are accurately compiled and dispatched to clients within one business day of completion.
- New Client Engagement: Responding to all enquiries from potential new clients within 24 hours and scheduling meetings with the appropriate senior team members.
- Work Scheduling Assistance: Ensuring accurate entry and scheduling of all work in the system.
- Call Management: Conducting effective call screening, directing, and message taking.
- General Office Support: Maintaining a clean and tidy office environment, including meeting rooms and kitchen, to enable our team to deliver the highest level of service to our clients.

**What you'll need to succeed**
- Positive attitude: Happy, enthusiastic, and willing to learn.
- Communication skills: Excellent verbal/written skills, phone manner, and customer service orientation.
- Professionalism: High ethics, confidentiality, and personal presentation.
- Technical skills: Proficiency in Microsoft Office Suite, preferably with experience in Xero Tax, Xero Practice Manager, Karbon practice manager, and ATO Portal.
- Organisational skills: Planning, prioritising, problem-solving, and attention to detail.
- Administrative skills: Knowledge of office equipment, clerical procedures, and record keeping.
- Certifications: Preferably, a Cert in Business Administration and Xero Certified.
- Teamwork: Positive team player with flexibility and adaptability.

**What you'll get in return**

This role offers growth, exposure, recognition, and a great work environment. It’s a unique opportunity for the right Client Service Coordinator.
- Competitive Salary: Salary based on experience.
- Great Location: CBD located, easily accessible via public transport, with plenty of lunch and shopping options.
- Personal Growth: Annual allowance for skills training.
- Industry Leader: Part of a leading and growing accounting firm.
- Innovative Environment: Exposure to innovative webinars and software products.
- High Profile Exposure: Learn from top ATO officials.
- Pioneering Work: Be part of pioneering new services.
- Recognition: Part of an AFR Top 100 Accounting Firm and Xero award winner.

**What you need to do now**

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