Intake and Community Engagement Manager

**Intake and Community Engagement Manager**

Full-Time | On-Site (Alexandria Hub)

Reports to: CEO

Location: Alexandria, Sydney

**About Co-Hive**

Co-Hive is a purpose-driven and fast-growing organisation based in Alexandria, Sydney, dedicated to supporting young adults with disability aged 17-35 as they transition from school to adult life. In just 18 months, Co-Hive has emerged as a game-changing service — winning “Best New Disability Service” at the Australian Disability Service Awards and gaining national recognition for doing things differently.

We’re here to fill a critical gap. Too often, young people with disability leave school full of dreams, but quickly lose direction as they face a system that isn’t built for them. Co-Hive is rewriting that story — helping participants build skills, confidence, and independence through hands-on, person-led programs that lead to real outcomes in open employment, social connection, and independent living.

Our model is bold, creative, and grounded in real relationships. We co-design every program with participants and their families and work closely with employers, educators, and community partners to build pathways that truly empower. Our work is guided by the core values of self-determination, inclusion, and possibility.

With strong demand and a growing reputation, Co-Hive is now preparing to expand across NSW and beyond. This is a rare opportunity to join a team at the forefront of change — and help shape the future of an organisation already making a profound difference in people’s lives.

**About the Role**

This is a newly created **executive-level leadership role** that sits at the heart of Co-Hive’s growth and impact strategy.

As **Intake and Community Engagement Manager**, you will be responsible for **designing, building, and leading** Co-Hive’s intake, engagement, and community outreach functions — ensuring every participant and family experiences a thoughtful, values-aligned, and empowering journey from first contact through to enrolment and beyond.

You will work closely with the CEO and leadership team to shape the strategic direction of Co-Hive’s expansion. You will lead the development of new systems, establish and grow cross-functional teams, and actively build partnerships that deepen our community impact. You’ll also guide internal communications and stakeholder engagement strategies — ensuring clarity, connection, and consistency across Co-Hive.

This is not an operational coordination role - it’s a strategic, senior leadership position ideal for someone with a strong track record of **designing scalable systems**, **developing high-performing teams**, and **leading sector partnerships** with confidence and care.

**Key Responsibilities**

**Strategy & Leadership**
- Design and lead Co-Hive’s intake and community engagement strategy aligned with our growth
- Build scalable systems and processes for enquiry, assessment, onboarding, and transitions
- Collaborate with the CEO and executive team to shape strategic direction
- Establish and lead a high-performing intake and engagement team with clear structure and career development
- Actively contribute to organisational planning, internal communication, and cross-team collaboration

**Stakeholder Engagement & Partnerships**
- Develop and manage strong relationships across schools, referrers, service providers, and the NDIS ecosystem
- Represent Co-Hive at sector events, forums, and community functionsDevelop stakeholder plans and partnerships that strengthen referrals, visibility, and reputation
- Manage relationships with donors, sponsors, and collaborators as Co-Hive grows

**Participant Intake & Onboarding**
- Develop and lead the end-to-end participant intake journey - from initial contact to enrolment and transition planning
- Ensure intake processes are respectful, inclusive, and aligned with participant goals
- Lead the assessment of participant suitability and support needs, and communicate clearly across teams
- Ensure all documentation, schedules of support, and communication are delivered to a high standard

**Community Events & Communications**
- Work closely with Marketing & Communications to develop messaging and engagement plans
- Develop and lead key events including Open Days, family info nights, expos, and our annual Family & Carers Conference
- Maintain consistent, inclusive communication across platforms - from social media to newsletters and blogs
- Contribute to the development of Co-Hive’s annual report and other stakeholder materials

**What You’ll Bring**
- You are a **visionary leader** who can turn strategy into action and bring people with you
- You have **7+ years senior leadership experience** within the disability, education, or community sectors
- You’ve led the **design and implementation of new systems, programs, or departments** from the ground up
- You thrive on building **collaborative teams** and fostering a culture of trust, accountability, and impact
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