Client Services Officer

**Role Description**:Client Services Officer

**Reports to**: Head of Client Services

**Workplace Location**: Brendale, QLD

**Role Purpose**: The Client Services Officer will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and their expectations are exceeded. The Client Services Officer will work closely with other departments to ensure seamless delivery of services to clients.

**Success in this role you will see**:
**1. Clients’ Relationship**
- Proactively contact clients to schedule collections and coordinate logistics
- Prioritise and manage daily tasks in a fast paced and high-volume environment to ensure client services standards and timeframes are met
- Build and maintain strong client relationships, ensuring a high level of satisfaction

**2. Sales Support**
- Understanding the requirements of client requests and accurately price them accordingly
- Collaborate with the sales team to prepare client quotes and proposals
- Assist with the preparation of sales-related documentation as required
- Directing feedback from customers to relevant departments

**3. Reporting and Administration**
- Reporting on completed jobs, including financials, within 24 hours of completion
- Matching and keeping records with a high degree of accuracy
- Generating reports and invoices and cross checking
- Data validation within our CRM software, Zoho

**4. General Duties**
- Contribute to overall company vision and strategy
- Contribute to new business initiatives and projects
- Comply with all HSEQ company process and policies

**Knowledge & Skills Required**
- Proven experience in a customer service or client-facing role
- Strong verbal and written communication skills to interact effectively with clients and team members
- Ability to think critically and creatively, overcoming challenges with a positive attitude
- Ability to work independently and as part of a team
- Advanced computer skills, particularly in Excel, with a willingness to learn and use AI tools
- Commitment to producing high-quality work and ensuring accuracy in all tasks
- Experience in the IT industry is a plus.

**What we care about**:

- Doing the Right Things for the Right Reasons
- Be Adventurous, Active, Creative and Irrepressible
- Move the Rocks
- See Around Corners
- Be Brave, GSD (Get Stuff Done)

At WV Technologies, we know our team members are our greatest asset. That’s why we’ve designed an Employee Value Proposition (EVP) focused on recognition, development, and celebration.

**Celebrate Milestones**

Your birthday and workplace anniversaries are more than dates on the calendar—they're opportunities for us to celebrate you Expect personalized recognition, surprises, and events to make your special day unforgettable.

**Grow and Develop**

We’re committed to your professional and personal growth. Enjoy access to continuous training programs, workshops, and certifications to take your career to new heights.

**Peer-to-Peer Recognition**

A culture of appreciation thrives here. Our peer-to-peer recognition platform ensures your hard work and contributions are acknowledged and celebrated by colleagues at all levels.

Ready for something meaningful? Submit your resume and a cover letter detailing why you want to join WV Technologies.

**Job Types**: Full-time, Permanent

Pay: $24.98 - $27.17 per hour

Expected hours: 37.5 per week

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Application Question(s):

- Are you an Australian Citizen?
- If you are not an Australian Citizen, do you have full-working rights in Australia?
- As part of our pre-employment checks, we are required for you to go through a National Police Check and Drug & Alcohol Test. Do you consent to these checks?
- Do you have experience working in the IT industry?
- How soon are you able to start employment with WV Technologies?

Work Location: Hybrid remote in Brendale QLD 4500

Expected Start Date: 19/02/2025