Customer Service Officer

4 days ago

Brendale, Queensland, Australia Jobs360 Full time $60,000 - $90,000 per year
  • HMO upon regularization
  • Dayshift schedule
  • Free parking and shuttle services

Role Purpose
The
Customer Service Officer's
purpose is:

  • To assist customers across all aspects of their dealings with the company to a high standard, ensuring a smooth process for the customer.
  • Responsibilities will include customer communications, account queries, sales & product support and administration, with the benefit of working in a close team.
  • The role will be fast paced and will require exceptional skills in being highly organised, detail oriented and able to manage multiple activities simultaneously.

Key Responsibilities and Deliverables

  • Customer Sales Orders - process non-electronic Data Interchange customer orders within agreed processing times. Release EDI orders and deal with non-compliance issues. Effectively manage back orders and other order administrative requirements.
  • Sales Support -preparation of customer product submissions; customer PowerPoint presentations, ensure customer ranging sheets are up to date, maintain product images and copy in a range of customer documents, and any other administrative requirements.
  • Customer Accounts Management -manage customer ledgers, allocate payments, investigate and process claims, follow up overdue invoices, respond to customer queries promptly & professionally, and other customer account administrative requirements.
  • Telephones - Provide a first-class service in answering and redirecting phone calls professionally and promptly between 8 am and 5 pm Brisbane time.
  • Product Support - handle and respond to consumer or customer product enquiries or complaints within agreed guidelines or escalate as appropriate.
  • New Customer Projects - support the sales team in following up with the Product Delivery Team on the status of new projects or new products.
  • General Administration - support the sales team with various sales-related administrative requirements, presentations, and research activities as required.
  • Any other tasks as required.

ShoreXtra Perks:

  • HMO upon regularization
  • 12 Leave credits upon regularization
  • Dayshift schedule
  • Fixed Weekends off
  • Game lounge
  • Shorelife perks (gym membership discounts and more)
  • Engaging monthly activities
  • Free and unlimited barista-style coffee
  • Free parking and shuttle services
  • Employee referral incentives (Bronze)

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