Client Support Manager

12 hours ago

Brendale, Australia Pepper Kids Therapy Full time

**Pepper Kids Therapy**
249 Leitchs Road, Brendale 4500

**Full time role**
Monday-Friday 7:45am-3:45pm

**What we are looking for**:
We recruit on the philosophy of finding the best culture contributors for our team, with a focus on personality, attitude and long-term career potential.

To be considered for the position, you must have had a minimum of 2 years experience in an admin role in a fast paced environment and be able to demonstrate the following:

- Great attention to details
- Great attitude towards customer service and presentation
- Intermediate Microsoft Office/Google Workspace skills
- Ability to prioritise tasks
- Energetic, flexible and independent
- Understanding and respect of cultural diversity and differing abilities
- Assertive and patient communicator
- Committed to learning and implementing new skills
- Capable of working alone and as a valued team member
- Committed to advancing the lives of people with disabilities

In short, a people’s champion and a wizard with getting tasks done :)

If this is you then we want to hear from you.

**Who we are**:
At Pepper Kids Therapy, we support people with disabilities to live great lives. It is the reason we exist - we bring positivity in all that we do.

We are looking for like-minded people who share the same values of person-centred care, empowerment, education, and evidence-based practice.

We believe that when our people love their work, the best outcomes for our participants are achieved.

We employ people who are genuinely passionate about their profession, their clients and their team.

Find a career, not just a job Stand-out performers have the opportunity for career advancement with Pepper Kids.

**About the role**:
Due to the expansion of our clinics, an exciting opportunity has arisen for an enthusiastic individual to join our team as the Client Support Manager.

Comprehensive onboarding, supervision and support will be provided.

Your responsibilities include:

- All functions of the client experience at Pepper Kids
- Coaching the Client Support Assistant
- Handling any client concerns & complaints
- Answering phone calls and scheduling appointments
- Managing bookings and cancellations
- Document management
- Managing client and staff queries and concerns in collaboration with the Clinic Manager
- Data input and maintenance for our practice management software
- Other ad hoc tasks as required

**How to apply**:
For further information or for a confidential discussion regarding the role please contact Naomi Chapman (Clinic Manager) on 07 3062 9292.

Write a brief cover letter demonstrating your ability to meet the requirements under ‘What we are looking for’ above.

Include the codeword ‘banana’ in your cover letter.

No banana, no reply

**Salary**: $55,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift
- Flexible hours

Ability to commute/relocate:

- BRENDALE, QLD 4500: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: One location

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