Client Relations

Hybrid, work from home arrangement with flexible working.
- Competitive salary, bonuses and company vehicle
- Fast, agile, and future focused organisation

**About the Role**

We’re looking for a passionate, people-focused, and results-driven **Client Relations & Business Growth Coordinator** to join our high-performing **Client Relations & Business Growth Team** at **City-Wide Building & Training Services (CWBTS).**

This isn’t just another job—it’s a chance to make a real impact in the building and construction industry. You’ll be the vital connection between apprentices, employers, and our training organisation—supporting a seamless journey from sign-up through to successful completion.

**Why This Role is Perfect for You**

This role is ideal for someone who:

- Thrives on building and managing strong, meaningful relationships
- Loves being out and about on construction sites, connecting with real people
- Has experience in apprenticeship networks, vocational training, or employment services _(highly regarded)_
- ** Enjoys representing a brand and promoting the advantages of our training model**:

- ** Values a flexible work-life balance while making a lasting impact (**Minimum of 1-2 days per week in the office - Tweed Heads Head Office location)

**What You’ll Focus On**

Your work will centre around four key verticals:
**1. Sign-Up Activities & Enrolment Follow-Up**

Own the end-to-end apprenticeship sign-up process and ensure smooth onboarding.

**Why It Matters**:
This is the foundation of our business and the first impression for every new apprentice and employer.

**You’ll be**:

- Driving new apprenticeship sign-ups
- Following up on incomplete enrolments
- Resolving any onboarding or paperwork delays
- Supporting apprentices to get started confidently

**2. ACAP Engagement Strategy**

Build strong relationships with **Apprenticeship Connect Australian Providers (ACAPs)** to create a consistent flow of apprenticeship referrals.

**Why It Matters**:
ACAPs are a reliable pipeline of apprenticeship opportunities.

**You’ll be**:

- Calling and catching up regularly with ACAP reps
- Updating Profile Builder
- Sharing digital campaigns and workshop invites
- Hosting ACAPs at trade days and info sessions

**3. Carpentry Business Engagement**

Promote CWBTS as the training provider of choice for carpentry employers.

**Why It Matters**:
Carpentry is our core trade, and these businesses are key to apprenticeship growth.

**You’ll be**:

- Visiting sites and calling local employers
- Building rapport and highlighting training solutions
- Sharing trainer profiles and success stories
- Tailoring support to meet business needs

**4. Existing Employer Engagement**

Deepen relationships with our current employer partners to drive retention, repeat business, and referrals.

**Why It Matters**:
Trust leads to long-term partnerships and continued growth.

**You’ll be**:

- Conducting regular check-ins via calls, texts, and site visits
- Supporting employers in their apprenticeship journey
- Encouraging employers to refer new businesses to BAA
- Leveraging success stories as a growth tool

**About You**

You’re a natural connector who thrives in fast-paced environments and enjoys seeing others succeed. You love the energy of a construction site just as much as building strategic partnerships.

**You’ll thrive in this role if you have**:

- Experience as a Field Consultant, Apprenticeship Network Provider, or in the training/apprenticeship sector
- A strong understanding of apprenticeship systems and vocational education (VET) frameworks
- Excellent communication and relationship management skills
- Confidence working with employers and apprentices across diverse environments
- Exceptional organisational and follow-up skills
- A passion for supporting people in their career development

**Why Join CWBTS?**
- ** Flexibility**:Enjoy a blend of remote work and site visits
- ** Autonomy**:Manage your own region and schedule
- ** Purpose**:Play a vital role in shaping the next generation of tradies
- ** Culture**: Be part of a values-led, supportive and high-performing team
- ** Impact**: Help make CWBTS the preferred on-the-job training provider in Victoria

**Be part of a team shaping the future of the trades industry in QLD/NSW.**

City-Wide Building & Training Services (CWBTS) is a Registered Training Organisation (RTO) that works with employers, industry and students to achieve exceptional training results. We have a strong on-going commitment to quality and service to our customers and a deep culture in building stable and rewarding futures for our people. This is an exciting opportunity to be part of a successful RTO that continues to grow and diversify its services.

CWBTS includes two RTO's: City-Wide Building & Training Services Pty LTD trading as CWBTS (National RTO Code 91138) & House of Learning Pty Ltd trading as Builders Academy Australia (National RTO Code 21583). With close to 4000 active students, CWB