Client Service Officer

1 week ago

Gold Coast, Australia HUB24 & Class Limited Full time

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.

At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

We are looking for an experienced Client Service Officer to join our team, this role will be located in our Gold Coast office.

**Responsibilities**:

- Contact Centre inbound and outbound call enquiries
- Assist with client enquiries in line with the company’s service offering and liaise with key relationships.
- Draft and produce client communications as required by advisors and managers.
- Answering phone calls from key advisers and servicing their needs including adviser & dealer group administration.
- Utilise effective problem solving and time management skills in client service operations.
- Other service-related queries as required and to be assigned by your team leader
- Answering phone calls from key advisers and servicing their needs including adviser & dealer group administration
- Utilise effective problem solving and time management skills in client service operations
- Other service-related queries as required and to be assigned by your team leader

**What you'll need**:

- Superannuation or managed funds experience, with a knowledge of insurance or banking products and familiarity with platform products and wrap services (desirable)
- Proven client service experience in a call centre environment, and a passion for customers.
- Energised by resolving questions and supporting clients through outstanding phone interaction
- Great problem-solving abilities and the ability to engage multiple stakeholders effectively both internally and externally.
- Have a proven ability to pick up new technology and systems quickly.
- Strong written and verbal communication skills, and the energy and positivity to deliver to a high standard every time.

We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change because, even though we’ve come such a long way together, we’re not done yet - we’re committed to empowering better financial futures for more Australians.

We know that when our people are engaged and happy, our customers feel the difference. We operate a hybrid workplace model across our offices with plenty of work from home flexibility: Tell us what you need to be successful. Come help us grow and evolve so we can empower better financial futures.

  • Station Client Service Officer

    1 week ago

    Gold Coast, Queensland, Australia Queensland Police Service Full time

    As a Station Client Service Officer, you will act as the first point of contact to the public requiring assistance whilst also providing support to the frontline officers.The role is located at Logan Central Police Station which is a busy 24hr station.This is a permanent full-time basis role.Applicants are advised that the current working hours are between...

  • Station Client Service Officer

    1 week ago

    Gold Coast, Queensland, Australia Queensland Police Service Full time

    As a Station Client Service Officer, you will act as the first point of contact to the public requiring assistance whilst also providing support to the frontline officers. The role is located at Logan Central Police Station which is a busy 24hr station. This is a permanent full-time basis role.Applicants are advised that the current working hours are between...

  • Client Services Officer

    2 days ago

    Gold Coast, Australia Findex Full time

    Join our collaborative SMSF team in the Gold Coast as a Client Services Officer! We're seeking a motivated, flexible, and positive individual who takes initiative. Do you want to be part of a community of likeminded professionals who are revolutionising the way financial services are delivered? Join our collaborative SMSF team in the Gold Coast as a Client...

  • Client Services Officer

    4 days ago

    Gold Coast, Australia HAYS Full time

    A rare opportunity to join a national financial services organisation as their client services officer **Your new company** Our client is an innovative and dynamic wealth advisory firm based centrally on the Gold Coast. Due to their continued success a customer service consultant is required for a permanent position. **Your new role** The primary...

  • Client Service Officer

    2 weeks ago

    Gold Coast, Queensland, Australia Office Of Industrial Relations Full time

    Workplace Health and Safety Queensland (WHSQ) is responsible for working with industry, unions and the community to improve work health and safety outcomes in Queensland. WHSQ works with industry and the community to build positive safety cultures and build safety capability, investigate workplace fatalities and serious injuries and where necessary uses...

  • Client Services Officer

    3 weeks ago

    Gold Coast, Queensland, Australia Torowealth Full time

    Location: Mermaid Beach, Gold CoastPosition: Client Services OfficerTo apply please email your resume to Why Do We Need You?Toro Wealth specialises in retirement planning advice for 55-65 year-olds, providing strategic guidance with minimal product recommendations.Due to rapid growth, we have an exciting opportunity for an experienced client services...

  • Client Services Officer

    3 weeks ago

    Gold Coast, Queensland, Australia Torowealth Full time

    Location: Mermaid Beach, Gold CoastPosition: Client Services OfficerTo apply please email your resume to admin@torowealth.com.auWhy Do We Need You?Toro Wealth specialises in retirement planning advice for 55-65 year-olds, providing strategic guidance with minimal product recommendations.Due to rapid growth, we have an exciting opportunity for an experienced...

  • Client Service Officer

    2 weeks ago

    Gold Coast, Queensland, Australia Queensland Health Full time

    The Payroll Transactional Services team are seeking a highly efficient and client focused individual to join the team as a Client Service Officer (AO2). Located at Nerang, you will play a vital part in contributing to the delivery of customer focussed payroll service to clients and related administrative processes and systems. If this sounds like the...

  • Client Services Officer

    2 days ago

    Gold Coast, Australia Chandler Macleod Full time

    This is an exciting opportunity for a strong Client Services Officer to join the team. Our client are a strong technology platform who are well-recognised across the financial services space. They have experienced strong continual growth and success, and have strategically channeled their commitment to delivering exceptional solutions to the industry. In...

  • Client Services Officer

    6 days ago

    Gold Coast, Australia HAYS Full time

    Exciting opportunity to join a well-respected Public Practice Accounting firm with a positive work culture **Your new company** Our client is a Public Practice Accounting firm that pride themselves on providing quality services to all their clients. A need has arisen for an experienced full-time Client Services Officer to jump into the role with a can-do...