Client Relationship Specialist

2 days ago

Gold Coast, Queensland, Australia GemLife Administration Pty Ltd Full time $104,000 - $130,878 per year

Love connecting with people and making every conversation count? At GemLife, we're looking for someone who thrives on building relationships, solving problems, and creating memorable experiences for our potential homeowners. If you're energetic, proactive, and love being part of a supportive team, this could be the role for you

The Role

Are you a people-person who loves building genuine connections? We're looking for a proactive, personable, and energetic Client Relationship Specialist to be the friendly voice of GemLife at our Helensvale GemHub Information Centre.

You'll be guiding future homeowners who have already enquired with us through their GemLife journey — with warmth, care, and professionalism every step of the way. This isn't just customer service; it's about creating real relationships and ensuring every person feels valued, supported, and excited about what's ahead.

What you'll be doing

  • Picking up the phone and chatting with future homeowners who've shown interest in GemLife
  • Responding to enquiries and sharing all the details that make our resorts so special
  • Helping future homeowners book tours of our beautiful resorts
  • Handling calls, emails, and live chats with a smile in your voice
  • Resolving enquiries quickly, professionally, and with a personal touch
  • Keeping our CRM accurate and up to date (so nothing falls through the cracks)
  • Following up to make sure clients are happy and well-informed
  • Teaming up with your colleagues to deliver a seamless experience

About You

You're warm, upbeat, and naturally curious about people. You know how to listen, connect, and find solutions — even when things get busy. You're the kind of person who doesn't wait to be told what to do — you take initiative, think for yourself, and enjoy being proactive.

What you bring:

  • Experience in customer service or client relations
  • Clear, confident, and friendly communication skills
  • A positive, can-do attitude (with resilience when challenges come up)
  • Great organisation and attention to detail
  • Ability to work independently while being a true team player
  • Familiarity with CRMs (Salesforce a bonus)
  • High school diploma or equivalent (extra qualifications a plus)

Why You'll Love Working with Us

At GemLife, you'll join a supportive, down-to-earth team that's passionate about what we do. Here's what's in it for you:

  • Competitive salary package
  • Ongoing training and career growth opportunities
  • A collaborative and friendly workplace culture
  • The chance to make a meaningful difference in clients' lives every single day

Who We Are

GemLife is one of Australia's fastest-growing developers of luxury lifestyle resorts for over-50s. With communities across Queensland, New South Wales, and Victoria, we're setting new standards with our architecturally designed homes and premium facilities.

We value teamwork, integrity, and passion — and we're proud to create an environment where everyone feels empowered, respected, and supported.

How to Apply

If you're motivated, enthusiastic, and ready to bring warmth and energy to every client interaction, we'd love to hear from you.

Send your cover letter (addressed to Nicola) and resume and tell us why you'd make a great addition to our team.

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