Customer Service Manager

2 weeks ago

Forrestfield, Australia Sands Fridge Lines Pty Ltd Full time

Sands Fridge Lines is seeking an experienced and dynamic Customer Service Manager responsible for leading a small team of customer service staff, ensuring exceptional customer support, and driving team performance to meet company standards and expectations.

Reporting to a member of the senior management team, this person will maintain customer relationships with a large contingent of customers representing household brands in Australia.

**You will be required to conduct**:

- Regular customer service visits
- Operational investigation
- Troubleshooting issues and inquiries
- Operational support to the customer service team

**Key attributes of a successful applicant include**:

- Excellent communication skills evidenced by written and oral communication that is relevant professional and responsive.
- Team management and people skills to motivate, support, train and mentor a small team of customer service operatives.
- Positive endorsement capability to handle complaints and concerns and provide a positive outcome engendering continual engagement and custom.
- Be a self-starter to work in a fast-paced environment and support the account management processes of the business.
- Ability to engage in the business development and sales area of the business when servicing customers to help grow and develop the business.
- An attractive renumeration package will be offered to the right person, supportive working environment with extensive development opportunities in our iconic state-wide business.

**We seek someone who has**:

- a minimum 10 year's proven and demonstratable people management, leadership and team development experience
- demonstrated leadership in customer service roles in an industrial setting for at least 5 years.
- well-developed analytical, reporting, cost management and planning skills with high attention to detail.
- High level of computer literacy using CRM or similar customer management software
- Well-developed communication, prioritization and time management skills.

**THE COMPANY**

Sands Fridge Lines (Sands) is a WA family-owned and operated logistics business and is a leading provider of chilled, frozen, ambient warehousing and transport distribution services. Established over forty years ago our customers include major Australian and International household brands who we service throughout metropolitan and regional WA providing a quality service that meets our customer’s needs. It’s our commitment to excellence that has positioned Sands as a trusted partner with our employees and clients, cementing Sands place at the forefront of the refrigerated logistics sector. We are passionate about our people and priorities the safety and wellbeing of our team within the workplace.

**WHY US**
- We prioritise the safety and well-being of our employees.
- Attractive renumeration package
- Long term job security
- A well-established WA Family owned and run business where people are the priority.

**To Apply**

Or

To be successful, applicants must be eligible to work in Australia full time and willing to undergo a pre-employment medical and able to provide a clean drug and alcohol screening result.
- **Please note only shortlisted applicants will be contacted

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